cannot sign to solitair and casual games

Question

cannot sign to solitair and casual games

Ken Johnson 0

cannot sign into solitaire and casual games need help I am lost and don't know how to fix

David VALENTINE 0 Reputation points

2026-10-15T12:13:59.7633333+00:00

I have the same problem since 12/10/26. I have tried every solution I could find on the internet including yours and failed to succeed. I can log into Xbox but the games fail with error 0x87DD0005 Duplicated as a comment. Unable to delete this.
FRITZ REINMAN 0 Reputation points

2026-10-15T12:19:45.7766667+00:00

I have the same problem. Nothing from the virtual agent fixed it.

3 answers

Your answer

David VALENTINE 0 Reputation points

2026-10-15T12:13:59.7633333+00:00

I have the same problem since 12/10/26. I have tried every solution I could find on the internet including yours and failed to succeed. I can log into Xbox but the games fail with error 0x87DD0005 Duplicated as a comment. Unable to delete this.
FRITZ REINMAN 0 Reputation points

2026-10-15T12:19:45.7766667+00:00

I have the same problem. Nothing from the virtual agent fixed it.

Answer 1

Ken Johnson 0

my screen shot is the same as your picture and also I cannot find where to update microsoft store

0 comments

Answer 2

David VALENTINE 0

errorpic

0 comments

Answer 3

Alvise Cervellati 6,880 Independent Advisor

Hi @Ken Johnson ,

First, open Microsoft Store and check for app updates, including Microsoft Solitaire Collection. Be sure to update all the pending request in Microsoft Store.

Then, check Windows Update for any pending updates, then restart your PC and try signing in again.

If it still fails, do you see an error message, or does nothing happen? Please send a screenshot, hiding your email address

Let me know

Elvis

Sue Sherred 0 Reputation points

2026-10-15T02:42:29.81+00:00

I am experiencing the same problem and nothing seems to fix it. I have checked for update, checked my microsoft account and unintalled and reinstalled solitaire. And I have restarted many times.
David VALENTINE 0 Reputation points

2026-10-15T13:49:58.33+00:00

I have the same problem since 12/10/26. I have tried every solution I could find on the internet including yours and failed to succeed. I can log into Xbox but the games fail with error 0x87DD0005.