I was billed 105.49 on 09/12/2026 for 365. I was billed 105.49 again on 09/28/2026. Why?

Question

I was billed 105.49 on 09/12/2026 for 365. I was billed 105.49 again on 09/28/2026. Why?

David Brockmann 0

As far as I know, we only have 365 on one laptop. I contacted BestBuy and they only show Webroot (which is fine) and one charge for 365 on 09/12/2026. They show no other charges. I contacted my bank and they said that last year on had the same two charges on almost the same days and suggested that I contact Microsoft to see what is happening. Please tell me what the second 105.49 is for.

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3 answers

Your answer

Answer 1

Hi David,

Dealing with unexplained double charges is definitely stressful, especially when you find out it happened last year too!

Since this is a public community forum, no one here has direct access to your billing account. However, the clue from your bank—that this exact same pattern happened last year—points to a very specific and common scenario: You likely have a second active subscription tied to a different Microsoft account.

Often, families might accidentally set up one subscription directly through a third party (like BestBuy) and another one directly through Microsoft on a spouse's, child's, or alternate email address using the same credit card. Since they are on auto-renew, they will both charge you every year.

Here is the best way to track this down and get your money back:

1. Check all possible accounts: Log in to [account.microsoft.com/services](https://account.microsoft.com/services) using any other email addresses you or your family members might use. Check the subscriptions there.

2. Use the Investigate Tool: Go to the Manage your payments page on your Microsoft account dashboard. There is an "Investigate" option where you can enter the card details to see which exact Microsoft account is triggering that second $105.49 charge.

3. Contact Billing Support Directly: If you still can't find it, Microsoft Support can look up the charge using your credit card number.

Go to the Get Help app in Windows (or visit support.microsoft.com).

Type "Talk to an agent" and select "Billing".

Explain the situation—they can locate the duplicate subscription, cancel it, and issue a refund for the second charge.

Hope you get that refund sorted out quickly!

Answer 2

1

Using any Microsoft account you may have, try using the steps they provide on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that second payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 3

The second charge is most likely one of these:

A retry of a previously declined payment that later succeeded. Microsoft can keep retrying a payment if funds were unavailable, so two payments can appear close together for the same product.
A charge from another Microsoft account using the same card.
A separate subscription renewal or duplicate subscription.
Recurring billing on a Microsoft 365 subscription.

Since Best Buy only shows one Microsoft 365 charge, the fastest way to identify the second $105.49 charge is to check Microsoft account billing records directly:

Review Microsoft order history and look for two purchases of the same amount close together.
If only one charge appears on the account, go to the Manage your payments page in the Microsoft account dashboard and select Investigate to check whether another Microsoft account is using the same card.
If the charge is still not recognized, contact Microsoft Support through Contact Support and request billing help.
If Microsoft cannot locate the second charge and the bank still shows it, ask the bank to treat it as a potentially fraudulent or compromised-card charge.

If the subscription was canceled recently, another charge can also happen when cancellation was made too close to the billing date.