Azure Artifact Signing – Organization Identity Validation Failed after successful identity verification

Yes. For public identity validation, the organization name must be the legal business entity to which the certificate is issued. If incorrect information was submitted, changes can’t be made on the existing request; a new identity validation request must be created. The documentation also states that if email verification fails, a new request is required, and if organization identity validation fails, the validation team was unable to determine the request based on the information provided.

Supported facts for this case:

1. The legal name matters for Public Trust validation
   • For public identity validation, Organization Name must be the legal business entity.
   • The guidance explicitly says to provide the correct information for public identity validation.
   • If changes are needed after creation, a new identity validation request must be completed.
2. The existing failed request can’t be corrected in place
   • The documented path is to create a new identity validation request when the submitted information needs correction.
   • If the portal now shows Not submitted, the practical next step is to submit a new request using the full registered legal company name exactly as it should appear.
3. How to get the reason for the failure
   • Status updates are sent by email, and the status can also be checked in the Azure portal.
   • If more documentation is required, email is sent and the request status changes to Action Required.
   • If the request already shows Failed without enough detail, the available support channels for identity validation questions are Azure Support or Microsoft Q&A with the artifact-signing tag.
4. No-expedite / duplicate request caution
   • Creating more identity validation requests for the same entity while one is already in progress doesn’t help, and requests can’t be expedited.
   • Since this request appears to have failed rather than remaining in progress, the documented correction path is a new request.
5. Support without a paid technical support plan
   • Microsoft Q&A with the artifact-signing tag is listed as a support option for identity validation questions.

Recommended next submission details:

• Enter the full legal entity name exactly as registered: Medisoft Sistemi Informatici Srls.
• Ensure the Website url belongs to that legal entity.
• Ensure the Primary Email is on a domain owned by the legal business entity, is monitored, accepts messages from external senders, and can receive links.
• Ensure the Secondary Email is different from the primary email and uses the matching domain for organization validation.
• If additional documents are requested, upload current official business documents that match the company name and address used in the request.

If the verification email or status details were unclear, also check Junk/Spam and confirm that mail filtering is not blocking messages with links.

References:

• Quickstart: Set up Artifact Signing
• Artifact Signing FAQ