not getting email inbox notification for calendar invites

MacIntosh, Iain 0 Reputation points
2026-10-14T16:08:38.2533333+00:00

All calendar invites are going direct to calendar and now showing up in my inbox

Outlook | Windows | New Outlook for Windows | For business
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  1. Ryan-N 16,220 Reputation points Microsoft External Staff Moderator
    2026-10-14T16:25:16.4333333+00:00

    Hi Iain,

    Welcome to the Microsoft Q&A forum.

    Below is a polished English translation that keeps the original meaning and a professional Microsoft support tone:

    Based on your description, Outlook does not display calendar invitations in your Inbox. Instead, the meetings are added directly to your calendar.

    Could you please help me check the following information?

    1. Do these calendar invitations appear in your Inbox when you use Outlook on the web?
    2. Please check your existing inbox rules to see if any rule might be unintentionally moving these invitations to another folder instead of your Inbox.
    3. Please check your Junk Email and Deleted Items folders to see if the invitations have been accidentally moved there.
    4. Please try clearing the cache for New Outlook.

    To clear the cache for New Outlook, you can refer to the following documentation:

    Clear the Office cache - Office Add-ins | Microsoft Learn

    If the issue persists after completing the steps above, I recommend contacting your tenant administrator, which may be your IT department or the person who provided you with this account.

    Your administrator can perform a Message Trace to check where the calendar invitations were delivered and determine why they are not appearing in your Inbox. After contacting your administrator, please provide them with the following documentation on how to perform a Message Trace:

     Message trace in the new EAC in Exchange Online | Microsoft Learn

    I hope this information is helpful.

    If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

    I look forward to continuing the conversation.

    If the answer is helpful, please click "Yes" and kindly upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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  2. AI answer

    2026-10-14T16:09:26.6566667+00:00

    Turn off Delete invitations from Inbox after responding in New Outlook so meeting requests remain available as email messages after you RSVP.

    Keep invitations in the Inbox

    1. In New Outlook, select Settings (gear icon).
    2. Go to Calendar → Events and invitations.
    3. Expand Invitations from other people.
    4. Turn off Delete invitations from Inbox after responding.
    5. Select Save, if shown.
    6. Have someone send a new test invitation, respond to it, and confirm that it remains in the Inbox.

    Microsoft added this New Outlook option in April 2025; it controls whether invitations are removed from the Inbox after a response.^1^

    If invitations never appear—even before you respond

    The setting above only addresses invitations removed after responding. If new invitations go directly to the calendar without ever appearing in the Inbox, check these cases.

    1. Check whether a delegate receives the invitations

    For Microsoft 365 business accounts, delegate settings can route meeting requests away from the mailbox owner.

    1. Open Settings → Calendar → Shared calendars.
    2. Under Sharing and permissions, select your calendar.
    3. Review the Delegates section.
    4. Beside Send invitations and responses to, select either:
      • Both my delegate and me, or
      • Delegate and send me a copy.

    If it is set to Delegate only, meeting requests go only to the delegate.^2^

    2. Check Deleted Items and mailbox routing

    If there is no delegate, or delegate delivery is already correct, check Deleted Items for the missing meeting requests. A documented mailbox-routing problem can direct the IPM.SCHEDULE.MEETING message class somewhere other than the Inbox while still placing the meeting tentatively on the calendar.^3^

    A Microsoft 365 administrator can test for misrouted meeting items in Exchange Online PowerShell:

    Get-MailboxFolderStatistics -Identity [Email] `
  -FolderScope NonIpmRoot `
  -IncludeOldestAndNewestItems |
  Where-Object Name -eq "Schedule" |
  Format-List Name,FolderType,NewestItemReceivedDate,ItemsInFolder

    A nonzero ItemsInFolder value, with a timestamp matching a missing invitation, supports this mailbox-routing condition. Repairing the receive-folder mapping requires Outlook desktop and MFCMAPI; because incorrect MFCMAPI changes can permanently damage the mailbox, this should be handled by the Microsoft 365 administrator or Microsoft Support rather than attempted as a routine client repair.^3^

    References

    1. What's new in new Outlook for Windows | Microsoft Support
    2. [New Outlook](https://support.microsoft.com/outlook/sharing/share-and-access-a-calendar-with-edit-or-delegate-permissions-in-outlook)
    3. Meeting requests or responses don't appear in the Inbox
    AI-generated content may be incorrect. Read our transparency notes for more information.

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