Urgent: Unrecognized Microsoft subscription charges – cancellation and refund request

Dear Microsoft Support,

We are a company based in the Czech Republic, and a recurring monthly payment for a Microsoft subscription is being charged to our company bank account.

The payments appear to be associated with the Microsoft profile @mlasynove. However, we do not have access to this profile. The only Microsoft profile our company has is @mlasynove12, and we do not use or have access to the account associated with the recurring charges.

We therefore do not know which subscription these payments relate to or how to manage or cancel it.

We kindly request that you:

Identify the subscription associated with the profile @mlasynove and our recurring payments.

Immediately cancel the subscription and stop all future charges.

Investigate the previous payments and refund the amounts charged, as we do not use this subscription and cannot access the associated account.

Confirm in writing that the subscription has been cancelled and no further payments will be taken.

We have already tried to resolve this issue by phone, but communication in English was very difficult. We would therefore strongly prefer to resolve this matter in writing.

We can provide bank statements, transaction dates, payment amounts and any other information required to identify the subscription.

Thank you for your assistance. We look forward to your written response and a prompt resolution.

Kind regards,

ML a synové s.r.o. Czech Republic