you are still showing my old email address on my account ie. [PII removed]@southernphone.com.au Please remove it

If the old address is still attached to the Microsoft account, remove or replace it in the account settings:

1. Open Edit account info: https://account.live.com/names/manage
2. Select Add email to add the current address if it is not already listed.
3. If needed, set the current address as the primary alias with Make primary.
4. Select Remove next to the old email address.

If the old address is being used only as a verification or security method, remove it from Security info instead:

1. Open the Security info page.
2. Select Delete next to the old Email method.
3. Confirm with Yes.

Important:

• If the old address is the current primary alias, another address must be made primary before it can be removed.
• Deleting a security email cannot be undone; it must be added again if removed by mistake.
• If sign-in is blocked because security information was recently changed, account changes that require a security code can be temporarily unavailable during the protection period.
• If the goal is only to stop that old address being used for sign-in, it can be blocked in Your info > Sign-in preferences instead of removing it.

If access to the account is currently blocked by the old verification address, use the available sign-in or recovery options and then update the alias or security info after access is restored.

• Change the email address for your Microsoft account | Microsoft Support
• Set up an email address as your verification method | Microsoft Support
• Block an email address from signing in | Microsoft Support
• The user name for my Microsoft account is an email address that I no longer use or can access. How can I change my user name to my current email address? - Microsoft Q&A