reconnect for case no.7110268682

Question

reconnect for case no.7110268682

Mukesh Patel 0

reconnect for case no. 7110268682 - connection lost due to restart by agent

John Jefferson Doyon 89,735 Reputation points Independent Advisor

2026-10-14T03:02:32.82+00:00

Hi, @Mukesh Patel

Did you receive an email for this case, and does it show the case as active or closed?

The chat should normally still be available through an email sent by Microsoft Support. Please check your inbox and spam folder for any email containing case number.

Open the email and check whether the case is still active. If it is, use the link or reply option provided in that email to reconnect with Support.

If the case has already been closed, you will need to open a new support request here: https://support.microsoft.com/home/contact

Or via Get Help app here: https://support.microsoft.com/windows/about-get-help-717c7ae9-5c45-45f0-b637-900b7437a395

Sign in using the same Microsoft account and give the new agent your previous case number so they can review it.

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

Let me know how it goes.

Thanks!

1 answer

Your answer

John Jefferson Doyon 89,735 Reputation points Independent Advisor

2026-10-14T03:02:32.82+00:00

Hi, @Mukesh Patel

Did you receive an email for this case, and does it show the case as active or closed?

The chat should normally still be available through an email sent by Microsoft Support. Please check your inbox and spam folder for any email containing case number.

Open the email and check whether the case is still active. If it is, use the link or reply option provided in that email to reconnect with Support.

If the case has already been closed, you will need to open a new support request here: https://support.microsoft.com/home/contact

Or via Get Help app here: https://support.microsoft.com/windows/about-get-help-717c7ae9-5c45-45f0-b637-900b7437a395

Sign in using the same Microsoft account and give the new agent your previous case number so they can review it.

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

Let me know how it goes.

Thanks!

Answer 1

Open Get Help in Windows 11, start a new chat or callback, and give the support agent your existing case number so they can review the history and resume assistance.

Select Start, type Get Help, and open the app.
Sign in with the Microsoft personal account used for the original request.
Enter Reconnect to an interrupted Windows support case, then select Contact Support.
Choose Windows and the closest technical-support category, then select Confirm.
Choose either:
- Chat with a support agent in your web browser, or
- Provide your phone number and a support agent will call you.
Give the case number to the agent inside the private chat or call and explain that the connection was lost when the computer restarted. Microsoft documents these contact options in Get Help; their availability depends on operating hours, product, scenario, and subscription.^1^

A new agent might handle the connection, but providing the existing case number allows that agent to review the prior case and continue from its history.^2^

If Contact Support does not appear:

Use Microsoft’s support page and select the appropriate Get help option; it may offer chat after collecting the issue details.^3^
Alternatively, reply to the original case-confirmation email. That response can be added to the existing ticket for the assigned support team.^4^

Microsoft Q&A contributors cannot access or reconnect support sessions. For privacy, do not post the case number, email address, phone number, or remote-session details publicly.

References