Anyone else having account receory issues

Use the Microsoft account Sign-in Helper first. It asks for the account email address or phone number and either shows self-help steps or offers the chance to talk to an agent.

If access is still possible, follow this recovery sequence:

1. Scan the PC for malware before changing the password: open Virus and threat protection → Scan options → Full scan → Scan now.
2. Change or reset the password after the scan.
3. Review account settings that may have been changed, especially connected accounts, forwarding, and automatic replies.
4. Check recent sign-in activity on the Recent activity page and review any unfamiliar sign-ins from the last 30 days.

If the normal reset path does not work, use the Microsoft account recovery form. To improve the chance of success:

• Provide a working email address that can receive Microsoft’s response.
• Enter as much account history as possible.
• For Outlook.com or Hotmail.com accounts, exact email subject lines and contact details can help.
• Microsoft reviews recovery form answers and responds within 24 hours.

Important limits from Microsoft support:

• If two-step verification was turned on and none of the alternate verification methods are available, support agents cannot reset the account or change account details.
• Support agents are not allowed to send password reset links or directly access and change account details.

If the account is locked, sign in at https://account.microsoft.com. If the “Let’s prove you’re human” option does not appear, use the aka.ms/ link shown in the lock message and submit the reinstatement form. Do not submit multiple requests, because that can slow the response.

For additional help, use Contact Microsoft Support and select Get Help / Contact Support.

• How to recover a hacked or compromised Microsoft account | Microsoft Support
• Help with the Microsoft account recovery form | Microsoft Support
• Microsoft account has been locked | Microsoft Support
• Check the recent sign-in activity for your Microsoft account
• How to help keep your Microsoft account secure | Microsoft Support