Suspended for 3 Months with Total Silence from Microsoft Support (Even After Verification) – Any Advice or Escalation Paths?

@支払用 MicrosoftAdvertising

Hey everyone,

I’m reaching out to see if anyone has successfully broken through the "black box" of Microsoft Advertising support lately. My account was suspended three months ago, and I have been completely ghosted by customer service.

Here is the timeline of what’s happened so far:

• The Suspension: My account was suddenly flagged/suspended (Standard "High Risk" automated flag).
• The Verification: I immediately submitted all requested business documentation and went through the full verification team process.
• The Silence: It has now been 90+ days. Every time I follow up with regular chat or email support, the executives tell me they "don't have any answer" and that it is sitting with the internal engineering/safety team. They claim they cannot transfer me or provide an ETA.

I am completely stuck. My business is losing out on valuable traffic, and I feel like my tickets are just falling into a void.

• Has anyone else dealt with a 3-month queue and actually gotten their account back?
• Are there any official Microsoft community managers or specific escalation forms/channels outside of standard ticket support that I can try?

Any advice or workarounds would be deeply appreciated. Thank you!