Limited 5GB storage even with subscription

This usually happens for one of these reasons:

1. The subscription has not fully applied to the Microsoft account yet.
   • For Microsoft 365 Basic, the storage increase to 100 GB can appear shortly after a paid subscription starts.
   • In some cases, storage updates can take a few hours, and similar support guidance notes it can take up to 24–48 hours to reflect across services.
2. The wrong Microsoft account is signed in.
   • The storage benefit applies only to the Microsoft account that owns the subscription.
   • If the Lenovo-bundled subscription was redeemed on a different Microsoft account, OneDrive will still show the free 5 GB on the current account.
3. The subscription is not active on the account.
   • If the account shows a Free badge instead of Subscribed, only free web apps and 5 GB of OneDrive storage are available.
4. The subscription was canceled, expired, or not successfully activated.
   • If a qualifying subscription is canceled, cloud storage can revert to 5 GB.

To overcome it:

1. Check whether the subscription is active.
   • Go to account.microsoft.com/services.
   • Confirm the Microsoft 365 subscription is listed as active on the same Microsoft account being used in OneDrive.
2. Check the actual storage quota.
   • Open OneDrive storage management and verify whether it shows 5 GB or 100 GB.
   • If the subscription was just activated, wait a few hours, then refresh the storage page.
3. Sign out and sign back in.
   • Sign out of Microsoft 365 and OneDrive, then sign back in with the same Microsoft account that redeemed the bundled subscription.
   • This can refresh the quota shown by OneDrive.
4. If the subscription is shared, confirm the invitation was accepted.
   • For shared subscriptions, the invited person must accept the invitation.
   • After acceptance, storage changes can take about 2 hours to appear, and the storage page may need to be refreshed.
5. If storage is full, reduce usage or upgrade.
   • If the account has exceeded its cloud storage quota, OneDrive can become read-only and Outlook.com mail can stop sending and receiving.
   • Freeing space or using the included subscription storage resolves that condition.
6. If the account still shows 5 GB after the subscription is active and enough time has passed, contact Microsoft Support.
   • Similar support guidance recommends contacting support when the subscription is active but the quota does not update.

Important detail for the bundled Lenovo offer:

• The laptop bundle does not increase storage by itself until the offer is redeemed and attached to a Microsoft account. The storage appears only on the account where the subscription is activated.

• What's the difference between a Microsoft 365 subscription and free web apps | Microsoft Support
• Storage limits in Outlook.com | Microsoft Support
• Microsoft storage FAQs
• Microsoft storage FAQs
• Troubleshoot sharing a Microsoft 365 subscription
• Only 5GB of storage but i have a paid subscription? - Microsoft Q&A Paying for subscription but only receiving 5GB storage
• Microsoft can't use my 100GB storage, i've bought that plan - Microsoft Q&A I've bought the Microsoft 365 Basic plan, it should give me a 100GB storage but the storage suddenly change to 5GB. Please do check up to this, im at a loss.