URGENT: Legal Name Mismatch - SC-200 Exam Tomorrow Morning (09:15 SAST) - Support Portal Down

Hello Microsoft Support Team,

I urgently require assistance with correcting my legal name on my Microsoft certification profile before my scheduled SC-200 examination tomorrow morning.

I have been attempting to use the official Credentials Support portal ([aka.ms]), but the page has been buffering continuously since yesterday, preventing me from accessing or submitting the standard support request form.

My upcoming examination details are:

• Certification: SC-200 — Microsoft Security Operations Analyst
• Exam Date: Wednesday, 14 October 2026
• Exam Time: 09:15 South African Standard Time (SAST)
• Testing Partner:

Pearson VUE

My Profile vs. Government ID Discrepancy:

• Current Name displayed on Microsoft Profile: Thabo Sakonta
• Exact Name displayed on Government ID Document: Emmanuel Thabo Sakonta

I need my profile updated to "Emmanuel Thabo Sakonta" to match my physical identification document character-by-character, as required by the Pearson VUE exam policy. I have already spoken to Pearson VUE support, and they confirmed that only Microsoft can process this database update.

Given the severe urgency of my examination tomorrow morning, please open a Secure Private Message thread on this forum post so I can safely upload a photograph of my government-issued identification document to verify this change.

Thank you for your urgent assistance.

Kind regards, Thabo Sakonta

Hello Microsoft Support Team,

I urgently require assistance with correcting my legal name on my Microsoft certification profile before my scheduled SC-200 examination tomorrow morning.

I have been attempting to use the official Credentials Support portal ([aka.ms]), but the page has been buffering continuously since yesterday, preventing me from accessing or submitting the standard support request form.

My upcoming examination details are:

• Certification: SC-200 — Microsoft Security Operations Analyst
• Registration ID: 538058407
• Exam Date: Wednesday, 14 October 2026
• Exam Time: 09:15 South African Standard Time (SAST)
• Testing Partner:

Pearson VUE

My Profile vs. Government ID Discrepancy:

• Current Name displayed on Microsoft Profile: Thabo Sakonta
• Exact Name displayed on Government ID Document: Emmanuel Thabo Sakonta

I need my profile updated to "Emmanuel Thabo Sakonta" to match my physical identification document character-by-character, as required by the Pearson VUE exam policy. I have already spoken to Pearson VUE support, and they confirmed that only Microsoft can process this database update.

Given the severe urgency of my examination tomorrow morning, please open a Secure Private Message thread on this forum post so I can safely upload a photograph of my government-issued identification document to verify this change.

Thank you for your urgent assistance.

Kind regards,
Thabo Sakonta