Surface Pro headset output does not work

POWELL, Robert 0 Reputation points
2026-10-13T09:51:49.2766667+00:00

Surface Pro

No audio ouput from headset which is working on other devices. Audio is from speakers is working,

Surface | Surface Pro | Sound and camera
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  1. AI answer

    2026-10-13T09:52:09.0633333+00:00

    Try these steps in order:

    1. In Settings > System > Sound, under Output, select the headset as the output device.
      • On Windows 11: under Choose where to play sound, select the down arrow and choose the headset.
      • On Windows 10: under Choose your output device, choose the headset.
    2. If the headset is connected to the 3.5 mm jack and is not detected right away, disconnect the Surface Connect cable, then reconnect it so the audio device is re-detected.
    3. Check the physical connection.
      • Unplug and reconnect the headset firmly.
      • If possible, try a different audio cable or adapter.
      • Close any audio apps before reconnecting the headset.
    4. Make sure volume is turned up in all places.
      • Press the volume button on the Surface.
      • If using a Type Cover or keyboard, check the mute, volume-down, and volume-up keys.
    5. Run the automated Audio troubleshooter in the Get Help app.
    6. If the headset still does not play audio, turn off audio enhancements:
      • Go to Start > Settings > System > Sound.
      • Select the playback device.
      • On Windows 11, scroll to Advanced settings and set Audio enhancements to Off.
      • On Windows 10, open Properties > Enhancements and select Disable all enhancements. If there is no Enhancements tab, open Advanced and turn off any available audio effects.
    7. Set the headset as the default playback device.
      • Windows 11: Start > Settings > System > Sound > More sound settings > Playback, right-click the headset, then select Set as default.
      • Windows 10: Start > Settings > System > Sound > Related settings > Sound Control Panel > Playback, select the headset, then select Set Default.
    8. If the issue continues, update or reinstall Surface audio drivers and install the latest updates.
      • Surface devices: manually update or reinstall the drivers.
      • In the Surface app, expand Help & support and select Check for updates to open Windows Update.
    9. Restart the Surface.
      • Go to Start > Power > Restart.
    10. If needed, do a force shutdown and restart.
    • Go to Start > Power > Shut down.
    • After it turns off, press and hold the power button for 20 seconds. If the logo appears after a few seconds, keep holding until the logo appears again.

    If audio still works only from the built-in speakers and never from the headset, try restoring or resetting the Surface. If that does not help, service or repair may be needed.

    References

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