Unable to reach a human support agent by phone

B Kruger 20 Reputation points
2026-10-13T08:22:52.1+00:00

I need assistance with a Microsoft account issue, but I have been unable to contact a live support agent. When I call Microsoft Support, I am directed through automated menus and have not been able to reach a person. I would like guidance on the correct support channel for my issue or a way to speak with a human support representative. I have already attempted to use the phone support options without success.

I am located in South Africa, if that affects the available support options or contact methods.

Microsoft Security | Microsoft Identity Manager
Answer accepted by question author
Alan La Pietra (CSA) 320 Reputation points Microsoft Employee
2026-10-14T11:09:13.6033333+00:00

when interacting with the agent you can write: I need to open a ticket or speak with support, the agent should provide the link to create a ticket

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