Daily message limit?

Question

Daily message limit?

Anthony Rothrock 0

I tried to respond to an email at 2 o'clock in the morning. Kept getting errors. Then I get an email from Outlook.com Team - ******@outlook.com stating "The daily message limit helps us free the world from spammers--we're sorry that it's getting in your way." My reply message was blocked. It was the first message of the day! I don't send that many emails on any day. Once a month I do send out a mass email to 55 members of my American Legion Post. Beyond that it's maybe a few a week!

I already have trouble with my Office apps as it is. Bought a new laptop which of course had the 365 "trial" pre installed. Not gonna use it. But now my PAID FOR Office apps on my desktop give me the Trial Period is over message and many features are disabled. Libre Office here I come...

0 comments

2 answers

Your answer

Answer 1

Francisco Montilla 31,345 Independent Advisor

Hello Anthony,

I'll need to check a few things first to figure out exactly what is causing these two problems. Getting a sending limit error on your very first email usually happens if the account sending reputation dropped from the previous mass email you mentioned or if there was unauthorized activity overnight.

Have you looked through your Sent folder to make sure there are no random emails you didn't personally send? I also need to know if you have a mobile phone number linked and verified on your Microsoft account since that heavily affects your account sending limits.

Regarding the Office app issue on your desktop, Microsoft license syncing can definitely get messy when a new 365 trial is introduced on a second computer with the same email.

What exact standalone version of Office did you originally pay for on that desktop? I just need to know if it is 2016, 2019, 2021, or something else so we can check why your desktop is suddenly pulling the new laptop's trial license instead of your permanent one.

Anthony Rothrock 0 Reputation points

2026-10-13T08:04:22.7966667+00:00

Office 2016. Started out with an older version I purchased through the HUP (I was with the Air National Guard at the time), and later upgraded to 2016. I did link my phone to the newer laptop just to play with that feature. Probably not something I am going to use in the future. Can I "unlink" it?
Francisco Montilla 31,345 Reputation points Independent Advisor

2026-10-13T13:22:01.56+00:00

Thanks for confirming that. HUP 2016 makes sense. What usually happens when you set up a new laptop is that Windows syncs the 365 trial over to your desktop, and Office grabs that subscription instead of your permanent 2016 license.

Before we do anything, could you open Word on your desktop, click File in the top left, and choose Account? What does it say under Product Information on the right? Does it show Microsoft 365, Office 2016, or does it have a Switch License option?

Also, we still need to pin down that email limit block from earlier. Did you get a chance to look in your Sent folder on Outlook.com to see if anything weird was sent overnight? And do you have a mobile phone number linked and verified under the security info on your Microsoft account?
Anthony Rothrock 0 Reputation points

2026-10-13T14:09:09.6733333+00:00

Looks like it needs to be "Activated" again. Will I need the "Key" for that? Don't know as I have that any longer but I will look for it.

I figured out how to "unlink" my phone from the laptop. I do not see any phone number listed in the Security tab of my account information nor any Android devices linked to my account.

Edit to add: No, there are no odd emails in my "Sent" folder. Like I stated earlier, I don't send many emails. Once a month I send a 2 page word doc to 55 addresses - Minutes of my American Legion Post meeting. Other than that it is just a few emails a weeks to individuals.
Anthony Rothrock 0 Reputation points

2026-10-13T17:41:26.69+00:00

I found the original installation CD for Office 2016 with the Product Key.
Francisco Montilla 31,345 Reputation points Independent Advisor

2026-10-14T03:46:40.0533333+00:00

Good! Finding that CD and key makes fixing Office straightforward.

For Office, open Word on your desktop, click File in the top left corner, and select Account. Under Product Information on the right side, click Change License or Change Product Key. Type in your 25-character key from the CD case and confirm the activation. Once it finishes, restart Word and your permanent 2016 license should be back in place.

For the email block, not having a phone number linked to your account is probably why you got hit with that limit. Outlook.com gives very low daily sending allowances to accounts without verified security info to keep spammers at bay. If you go to account.microsoft.com, head into the Security section, and add your mobile number, it will verify your account and boost your daily limit. You can also do a quick verification at account.live.com/reputationcheck to clear the block right away.

Give the key a shot in Word and let me know if it activates cleanly.
Anthony Rothrock 0 Reputation points

2026-10-14T06:23:57+00:00

Inputting the key seems to have fixed the Office problem. Going in to my account, Security tab, "Manage How I Sign In" radio button - my number is listed there on the "text a code" line. Put there 6 years ago, last used 3 years ago. The "reputation check" link results in This site is temporarily unavailable due to maintenance. Try again later. I'll give it a shot tomorrow. Thank you very much for your assistance!

Answer 2

Francisco Montilla 31,345 Independent Advisor

You can try this one as well in case that link doesn't work anymore: https://go.microsoft.com/fwlink/?linkid=2321015

Have a nice day!

0 comments