How to recover ms365 password

If this is a work or school Microsoft 365 account:

1. Ask the Microsoft 365 administrator to reset the password.
2. If self-service password reset is enabled, use the Self-Service Password Reset wizard:
   • Work or school account: https://passwordreset.microsoftonline.com/
3. If the self-service reset fails, use the wizard’s contact Support option. It may take a few seconds before that link appears.

If this is a personal Microsoft account used with Microsoft 365 for home:

1. Reset the password at https://account.live.com/ResetPassword.aspx.
2. If the username or password stopped working, use account recovery:
   • Enter the email address, phone number, or Skype name.
   • Choose where to receive the security code.
   • Enter the code.
   • Set a new password.
3. If the account is not recognized, contact Microsoft Support through the support flow.

If the username is forgotten for Microsoft 365 for business:

1. Contact the admin.
2. If Office apps are already installed, open Word, Excel, or PowerPoint.
3. Go to File > Account.
4. Under Product Information, check the account the product is licensed to.

If this is an admin account:

1. Reset the password using alternate email and mobile phone if those were already set up.
2. Or ask another administrator to reset it.
3. If this is the only administrator account on the Azure subscription and the password is forgotten, contact Azure support.

• Forgot password to sign in to Microsoft 365, Intune, or Azure
• Microsoft 365 for home
• My username and password have stopped working | Microsoft Support
• Microsoft 365 for business
• Reset passwords in Microsoft 365 for business