Artifact Signing Service: Organization identity validation stuck in 'In Progress' for over 23 business days

Problem description

I am concerned about the status of my organization identity validation request for my Trusted Signing / Artifact Signing account. The request has been marked as 'In Progress' for 23 business days since submission on September 8, 2026, which exceeds the typical duration of 1 to 20 business days. I am seeking clarification on whether there are pending steps on my side or if the process is stalled on Microsoft's end.

Environment

Product: Artifact Signing; Identity validation type: Organization; Identity scope: Public; Region: West US 2; Submission date: September 8, 2026; Supporting document: Domain ownership documentation accepted.

What I've already tried

From the available information, I submitted the validation request on September 8, 2026, uploaded the domain ownership document, which was accepted, and monitored the portal for updates. The status remains 'In Progress' with no indication of additional actions required or any failed verification. I have not received any email notifications or updates regarding further steps.

Current status

I am seeking assistance to determine if any pending actions are required from my side, understand the reason for the prolonged processing time beyond 20 business days, and request an update on the current status of my validation request.