Complaint regarding changes in services on an existing Microsoft 365 Family subscription

Question

Complaint regarding changes in services on an existing Microsoft 365 Family subscription

Gray Sattler 0

To: Microsoft Customer Support

Re: Changes to Microsoft 365 Family storage.

I have recently received an email advising me of changes to my Microsoft 365 subscription. It is a family subscription. Whilst the email presents as advice of a positive development, allowing the sharing of storage space amongst family members this is at best deceptive and could even be seen as fraudulent. The reality is that our current entitlement of 6TB of storage is being reduced by 66%. I am really saddened to see Microsoft play this type of disrespectful game with subscribers: it shows an incredible lack of respect. Shame on you!

I also object to the announced changes. When I purchased my subscription, the Family plan provided up to 1 TB of OneDrive storage for each of up to six users, giving a total of 6 TB. Your deceptive email announces the replacement of these individual allocations with a shared 2 TB pool. As I have already said, that is a 66% reduction. This is a material reduction in the benefits of a paid subscription. The fact that the storage is being described as shared does not compensate for the reduction in the total storage available to the family. Is such a change legal – please explain to me how.

I can see that the services offered in a subscriber service can change over time however those changes should apply prospectively not to existing paid services, including on annual renewals which are done so as to maintain continuity of subscription and service. Microsoft should all existing subscribers to retain their existing entitlements, including storage entitlements for so long as they continue to pay the subscription on time.

Please regard this as a formal complaint and provide a substantive written response.

Thank you.

Yours faithfully,

Tom Obara 0 Reputation points

2026-10-14T01:29:26.63+00:00

If Microsoft reduces the storage allocation included with the Family plan, you can count my subscription as canceled. Microsoft’s software has already been reverse-engineered and open-sourced, so the applications themselves are no longer a reason to pay for this subscription. Storage is the only remaining value Microsoft provides.

If that storage is reduced, I have no reason to remain a Microsoft customer. I already have an iCloud subscription, so I would move my storage there and likely leave the Windows ecosystem for iOS entirely.

This would be an extremely short-sighted decision. Microsoft would be reducing the only meaningful value customers receive from its ecosystem while offering nothing comparable in return. The software is replaceable; the storage is not. Reduce it, and Microsoft will push loyal customers directly toward competitors.
Virginia M 42,455 Reputation points Independent Advisor

2026-10-14T09:10:20.13+00:00

Microsoft have announced this so I would suggest the same re feedback.

1 answer

Your answer

Tom Obara 0 Reputation points

2026-10-14T01:29:26.63+00:00

If Microsoft reduces the storage allocation included with the Family plan, you can count my subscription as canceled. Microsoft’s software has already been reverse-engineered and open-sourced, so the applications themselves are no longer a reason to pay for this subscription. Storage is the only remaining value Microsoft provides.

If that storage is reduced, I have no reason to remain a Microsoft customer. I already have an iCloud subscription, so I would move my storage there and likely leave the Windows ecosystem for iOS entirely.

This would be an extremely short-sighted decision. Microsoft would be reducing the only meaningful value customers receive from its ecosystem while offering nothing comparable in return. The software is replaceable; the storage is not. Reduce it, and Microsoft will push loyal customers directly toward competitors.
Virginia M 42,455 Reputation points Independent Advisor

2026-10-14T09:10:20.13+00:00

Microsoft have announced this so I would suggest the same re feedback.

Answer 1

Virginia M 42,455 Independent Advisor

Hello, I’m Virginia.

As we’re a user-to-user forum Microsoft will not see your comments/suggestions/complaint. I would recommend sending Microsoft feedback via the app - Windows key + F key or via the web:

https://feedbackportal.microsoft.com/feedback/

Or add your name to this feedback:

https://feedbackportal.microsoft.com/feedback/idea/61c4ab1c-80c3-f111-aad1-7c1e529a102d

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