microsoft family issues

PALAK NAHAR 0 Reputation points
2026-10-12T08:24:02.75+00:00

basically, I am trying to use my chrome in my laptop & it is showing family concerns, time limit perhaps, and I am not able to use. My DOB is wrong & I am not able to change it. I am adult by the way.

Windows for home | Windows 10 | Family and online safety
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  1. GsN5034 - IA 78,615 Reputation points Independent Advisor
    2026-10-12T09:14:19.57+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    If your account is being recognized as a Child, you won't be able to change your D.O.B. in your Microsoft account directly.

    Only the Family Organizer has permission to edit the date of birth on a child's account. To do this, the account must first be part of a Microsoft family group.

    1. Open an incognito tab.
    2. Sign in with your Microsoft account (an Adult Account, not a child's) using the link below. If you don't have another account, create a new dummy Adult account and sign in here. https://account.microsoft.com/family/home
    3. Invite the Child account to the Family group.
    4. Accept the invite from the child group.
    5. Once accepted, you will see your child's account profile in the Family safety settings.
    6. Select Manage consent > Edit child's profile info.
    7. Change the D.O.B. to Adult and remove them from the family group.

    family1 (1) (1)

    The screenshot shows:

    • The adult account is currently signed in.
    • The profile on the right belongs to the child account.
    • Select Manage consent to edit the child's date of birth.

    Let me know if you still need more help.

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