Azure for Students School name dropdown error

Loh Wai Kit 0 Reputation points
2026-10-12T06:40:31.54+00:00

Hello,

I am trying to sign up for Azure for Students, but I am unable to complete the Academic Verification step because the School Name dropdown never appears.

Issue Description

  • The School Name field does not display any dropdown suggestions.
  • I am unable to select my institution because no results are shown.
  • If I manually type a school name, it is not accepted.

Troubleshooting Already Performed

  • Tried multiple browsers (Edge, Chrome)
  • Tried Incognito/InPrivate mode
  • Tried different devices
  • Tried different internet connections/networks
  • Disabled browser extensions
  • Verified the correct country/region is selected

The issue persists across all devices and networks, which suggests it may be related to the school lookup or academic verification service rather than my local environment.

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

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  1. Alex Burlachenko 25,530 Reputation points MVP Volunteer Moderator
    2026-10-12T11:15:22.5333333+00:00

    Hi Loh Wai Kit & thx for join me at Q&A platform,

    Given everything u've already tried, I wouldn't spend more time switching browsers or clearing cache. If the School Name dropdown fails across multiple devices and networks, there's a good chance the problem is with the academic verification service or its school lookup API.

    One useful check would be opening the browser's Developer Tools (F12), going to the Network tab, and typing ur school name again. Look for any failed requests when the dropdown should populate, especially 403, 429, or 5xx responses. A 200 response with an empty result would point more toward a missing institution record or a country-specific lookup issue.

    Also, does the dropdown stay empty for every school name, or only for ur institution? That's an important distinction. If no schools appear at all, it suggests the lookup itself isn't working. If other schools appear but yours doesn't, the institution may be missing from the verification database.

    Unfortunately, manually typing the school name won't bypass a dropdown that requires a validated institution record. If the lookup service is failing, Microsoft will need to investigate it on their side.

    rgds,

    Alex

    p.s. if my answer is hepl - pls mark it as an answer

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