Request for Exception Regarding Expired GH-300 Exam Voucher and Future Certifications

Dear Microsoft Certification Support Team,

I am writing to seek your guidance regarding my GH-300 (GitHub Copilot) certification exam and its impact on my eligibility to pursue further certifications. As part of my company’s certification initiative, I received a voucher to attempt the GH-300 exam. However, I encountered technical issues with the On VUE platform during my first two scheduled attempts. On both occasions, I was unable to proceed with the exam due to issues on the platform’s end, despite waiting for an extended period and making efforts to resolve the issue. I subsequently rescheduled the exam with the help of the support team, but the same issue occurred again. Unfortunately, I was unable to attend my third scheduled attempt due to a medical emergency. I understand that this absence was beyond the scope of the earlier technical issues. My voucher has now expired, and I understand that the incomplete GH-300 certification may prevent me from requesting or pursuing other certifications through the company’s certification program. Considering that my first two attempts were affected by technical issues beyond my control, I kindly request you to review my case and advise whether an exception can be made to remove this restriction. I would particularly appreciate it if I could be allowed to proceed with other certification requests without having to retake the GH-300 exam, as I do not wish to pursue this certification further at this time. I understand the applicable certification policies and would be grateful if you could consider my situation and suggest a suitable resolution.

Thank you for your time and support. I look forward to your response.

Best regards,

Impha E

******@accenture.com

Accenture