I can't open certain emails attachments,

Lisa O'Brien 0 Reputation points
2026-10-11T23:41:57.4966667+00:00

I double click on them, but a yellow message appears on the bottom or top of the email, sometimes i can open a separate tab to read the attachment, sometimes not, its very frustrating some times

Microsoft Edge | Other | Windows 10
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  1. Ian-T 14,015 Reputation points Microsoft External Staff Moderator
    2026-10-12T04:10:07.6+00:00

    Hi @Lisa O'Brien

    I understand how frustrating intermittent attachment problems can be.

    Instead of double-clicking the attachment, click the three dots or download arrow beside it and choose Download, then open the saved file from your Downloads folder. This bypasses the browser preview, which may be the part failing.

    Please also try these as well:

    1. Open the email in an InPrivate window in Edge.
    2. Clear Edge’s cached images and files.
    3. Temporarily disable any ad-blocking or security extensions, then test again.
    4. Check whether the problem affects a particular file type, such as PDF, Word, or ZIP.

    Outlook may intentionally block certain potentially unsafe attachment types.

    If it continues, please share the exact wording of the yellow message and the attachment’s file type, but remove any personal information.

    Was this answer helpful?

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