unable to complete Azure for students verification

For this Azure for Students activation issue, use the Azure for Students support path that does not require access to the Azure portal.

1. Submit a request through the dedicated Azure for Students support form: https://aka.ms/azureforstudentssupport
2. In the request, include:
   • Full name
   • The university email address used for student verification
   • The personal Microsoft account intended for the Azure for Students subscription
   • The exact error: “Unable to complete Azure for Students verification. Please try again shortly or contact us.”
   • The portal sign-in error: AADSTS16000: Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application.
3. Also try signing in to https://portal.azure.com directly with the school email address to check whether the student verification was already associated with a different Microsoft account.
4. If retrying activation, verify that the Azure account profile information is correct and consistent, including contact email address, street address, and telephone number.
5. If the issue persists in the browser, clear browser history/cache or retry in an incognito window.

If the university email was already used for verification in the last 12 months, the support team can review that status through the dedicated support form.

• How to Fix the Issue of Student Verification for Azure for Student - Microsoft Q&A
• Not Eligible for Azure for Students - Microsoft Q&A
• Azure for Students activation fails with error message “something wrong” - Microsoft Q&A