Microsoft Bookings Glitch with Time Off

Megan Miranda 0 Reputation points
2026-10-11T18:14:23.24+00:00

We have a guest user that is provided a service that is bookable through Microsoft Bookings. This user has a GMail account and not one of our orgs emails. She is not available to start receiving bookings until 10/31 so I added a Time Off for her. However, she is still showing up as Available and Bookable on our customer page. Unsure how to fix?

Microsoft 365 and Office | Other
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  1. Jack-Bu 6,955 Reputation points Microsoft External Staff Moderator
    2026-10-12T16:09:16.32+00:00

    Hello Megan,

    Since you've already added Time Off, republish the Booking page after editing Time Off or Service settings because Unpublished changes may not immediately reflect on the customer-facing page.

    note that: it may take up to 15–30 minutes for refresh across the live booking environment; a cache clear or Ctrl + F5 refresh can help verify updates.

    If it keeps failing, you can check the following assessments

    I Suggest you create a new test service and assigning only the Gmail staff member to it, to confirm whether the issue occurs specifically with the Gmal staff record or applies across all services.

    if the new test service reflects Time Off correctly, the problem will be the configuration of the original service.

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  2. AI answer

    2026-10-11T18:14:39.42+00:00

    A Time Off entry should make that staff member unavailable on the booking page. If the guest user is still showing as bookable, use these checks:

    1. Verify the time off was added on the staff member’s working hours setup.
      • In Bookings, open the employee’s Working hours.
      • For a full day off, remove that day using the x next to the day.
      • If this is a larger block such as vacation or multiple days, use the employee time-off scheduling option rather than only relying on normal working hours.
    2. Check whether the service itself is still available regardless of that staff member.
      • In Services > the affected service > Availability Options, confirm it is set to Bookable when staff are free.
      • If the service is assigned to multiple staff members, Bookings can still offer the time if another assigned staff member is available.
    3. If the user should not receive any bookings before 10/31, block the service for that date range.
      • Open the service settings.
      • Select Availability Options.
      • Select Set availability for a different date range.
      • Enter the period before 10/31.
      • Select Not Bookable. This prevents bookings for that service during that period.
    4. If the service should stay active but this specific staff member should not appear publicly, hide the service temporarily if needed.
      • In Microsoft Bookings > Services, open the service.
      • Under Publishing options, turn the toggle Off. This hides the service from the booking page without deleting it or affecting existing bookings.
    5. If staff are confused by Time Off emails, that is expected.
      • Recording Time Off in the Bookings web app triggers a notification email to staff members.

    The most direct fix for the stated scenario is either:

    • make sure the staff member’s time off is configured correctly so they appear unavailable, or
    • set the service to Not Bookable for dates before 10/31 if no one should be bookable for that service before then.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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