Locked Out of Azure Portal Due to Lost MFA – Unable to Create Support Ticket

Hello Microsoft Support Team,

I need assistance recovering access to my Microsoft Azure Portal account.

I registered for Microsoft Azure using my personal Microsoft account: ******@outlook.com.

Unfortunately, I accidentally removed the Azure authentication profile from my Microsoft Authenticator application. As a result, I can no longer approve authentication requests or generate verification codes.

I still have full access to my Microsoft account:

• I know my account password and can successfully sign in.
• I have full access to my Outlook email.
• I have access to my registered phone number and can receive SMS verification codes.
• I have access to my recovery email address.
• I have a working passkey configured in my Microsoft account.
• I can access my Azure DevOps organizations through an existing authenticated browser session.

However, when I try to sign in to Azure Portal, Microsoft requires verification through the old Microsoft Authenticator registration.

The only available authentication methods are:

1. Approve a request in Microsoft Authenticator.
2. Enter a verification code from Microsoft Authenticator.

Both methods are unavailable because the original authentication profile was deleted.

The main problem

I have already contacted Microsoft Support through live chat.

Unfortunately, the support agent redirected me to the Azure Support Portal:

https://azure.microsoft.com/en-us/support/

However, I cannot create a support ticket because Azure Portal requires the same MFA verification that I am trying to recover.

This creates a situation where I cannot access my Azure account or contact Azure Support through the standard support portal.

I have also attempted to access Microsoft Entra ID security settings, but I cannot manage the MFA registration because I am unable to complete the required authentication.

Azure Tenant Information

Tenant ID: 30aa3756-d577-486d-ab00-2f05beed97f9

I created and manage my Azure environment using my personal Microsoft account. I do not have access to another administrator account that could reset my MFA.

My request

I would appreciate assistance with the following:

1. Verifying my identity through my registered email address, phone number, or another secure verification method.
2. Resetting my existing Microsoft Entra ID MFA registration.
3. Allowing me to register a new Microsoft Authenticator profile.
4. Restoring secure access to Azure Portal.

Could a Microsoft moderator please help initiate a support case without requiring Azure Portal authentication and escalate my request to the Microsoft Data Protection / Tenant Recovery team?

I am ready to provide any additional information required to verify my identity and account ownership through a private and secure communication channel.

Thank you for your assistance.

Best regards.Hello Microsoft Support Team,

I need assistance recovering access to my Microsoft Azure Portal account.

I registered for Microsoft Azure using my personal Microsoft account: ******@outlook.com.

Unfortunately, I accidentally removed the Azure authentication profile from my Microsoft Authenticator application. As a result, I can no longer approve authentication requests or generate verification codes.

I still have full access to my Microsoft account:

• I know my account password and can successfully sign in.
• I have full access to my Outlook email.
• I have access to my registered phone number and can receive SMS verification codes.
• I have access to my recovery email address.
• I have a working passkey configured in my Microsoft account.
• I can access my Azure DevOps organizations through an existing authenticated browser session.

However, when I try to sign in to Azure Portal, Microsoft requires verification through the old Microsoft Authenticator registration.

The only available authentication methods are:

1. Approve a request in Microsoft Authenticator.
2. Enter a verification code from Microsoft Authenticator.

Both methods are unavailable because the original authentication profile was deleted.

The main problem

I have already contacted Microsoft Support through live chat.

Unfortunately, the support agent redirected me to the Azure Support Portal:

https://azure.microsoft.com/en-us/support/

However, I cannot create a support ticket because Azure Portal requires the same MFA verification that I am trying to recover.

This creates a situation where I cannot access my Azure account or contact Azure Support through the standard support portal.

I have also attempted to access Microsoft Entra ID security settings, but I cannot manage the MFA registration because I am unable to complete the required authentication.

Azure Tenant Information

Tenant ID: 30aa3756-d577-486d-ab00-2f05beed97f9

I created and manage my Azure environment using my personal Microsoft account. I do not have access to another administrator account that could reset my MFA.

My request

I would appreciate assistance with the following:

1. Verifying my identity through my registered email address, phone number, or another secure verification method.
2. Resetting my existing Microsoft Entra ID MFA registration.
3. Allowing me to register a new Microsoft Authenticator profile.
4. Restoring secure access to Azure Portal.

Could a Microsoft moderator please help initiate a support case without requiring Azure Portal authentication and escalate my request to the Microsoft Data Protection / Tenant Recovery team?

I am ready to provide any additional information required to verify my identity and account ownership through a private and secure communication channel.

Thank you for your assistance.

Best regards.