my laptops bluetooth cant search or detect my mouses bluetooh

stephanie may carpizo 0 Reputation points
2026-10-11T08:32:57.21+00:00

the bluetooth in this laptop cant search or detect my mouse bluetooth. i cant connect them both even my mouse bluetooh is on

Windows for home | Other | Search, touch, and mouse

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  1. AI answer

    2026-10-11T08:33:14.79+00:00

    Try this in order:

    1. Make sure the mouse is actually a Bluetooth mouse.
      • Some wireless mice use a USB receiver/dongle and will never appear in Bluetooth search.
      • If it is a dongle-based mouse, plug in the receiver instead of pairing through Bluetooth.
    2. Turn Bluetooth off and back on.
      • In Windows 11: Start > Settings > Bluetooth & devices and turn Bluetooth off, wait a few seconds, then turn it back on.
      • In Windows 10: Start > Settings > Devices > Bluetooth & other devices and turn Bluetooth on.
    3. Put the mouse into pairing mode and keep it close to the laptop.
      • Make sure the mouse is powered on, has good batteries, and is within range.
      • Turn the mouse off, wait a few seconds, then turn it back on.
      • If another USB 3.0 device is connected nearby, move it away if possible because it can interfere with Bluetooth.
    4. Remove and add the mouse again.
      • Windows 10: Start > Settings > Devices > Bluetooth & other devices.
      • If the mouse appears but will not connect, select it, choose Remove device, then select Add Bluetooth or other device > Bluetooth and try pairing again.
    5. Make sure the laptop is discoverable in Windows 10.
      • Go to Start > Settings > Bluetooth & other devices > More Bluetooth options.
      • On the Options tab, check Allow Bluetooth devices to find this PC.
    6. Check Airplane mode.
      • Windows 10: Start > Settings > Network & Internet > Airplane mode and make sure it is off.
      • Windows 11: press Windows + A and make sure Airplane mode is off.
    7. Update the Bluetooth driver.
      • Windows 11: right-click Start > Device Manager > Bluetooth.
      • Right-click the Bluetooth adapter and select Update driver > Search automatically for drivers.
      • Restart the PC if prompted.
    8. If Bluetooth is missing or not working in Device Manager, reinstall the adapter.
      • Open Device Manager.
      • Expand Bluetooth.
      • Right-click the Bluetooth adapter and select Uninstall device.
      • Shut down the PC completely, wait a few seconds, then turn it back on.
      • If Windows does not reinstall it automatically, open Device Manager > Action > Scan for hardware changes.
    9. Check for Windows updates.
      • Start > Settings > Windows Update > Check for updates.
      • Install available updates and restart.
    10. If the Bluetooth icon or toggle is missing or grayed out, fully power off the PC.
    • Hold Shift and select Start > Power > Shut down.
    • Wait 1 minute, then turn the PC back on.

    If Bluetooth still cannot detect any device after these steps, the issue may be with the laptop’s Bluetooth driver, firmware, or hardware. Optional firmware updates from the PC manufacturer can help, and the PC manufacturer may also have model-specific Bluetooth troubleshooting.

    References:

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  2. TaoLi 115.9K Reputation points Independent Advisor
    2026-10-11T09:16:08.7133333+00:00

    Hi, make sure your mouse is in pairing mode. If you’re using Windows 11, also try Settings >> Bluetooth & devices >> Devices >> Bluetooth devices discovery >> Advanced (if available), then search again.

    Still not showing? Please share your mouse’s brand/model and Windows version.

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