leave Microsoft 365 family subscription

Question

leave Microsoft 365 family subscription

Paul Chou 1,491

User's image hi,

If I want to cancel my current Microsoft 365 family subscription, do I just click leave, as in the screenshot?

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3 answers

Your answer

Answer 1

No—Leave is for leaving the family group/shared subscription, not for canceling the subscription itself.

To cancel a Microsoft 365 Family subscription that was purchased with a personal Microsoft account:

Go to Services & subscriptions and sign in with the same Microsoft account that purchased the subscription.
Find the Microsoft 365 Family subscription and select Manage.
Select Cancel subscription. It might appear as Upgrade or Cancel.
Follow the prompts to confirm cancellation.

Important details:

If the page shows Turn on recurring billing instead, the subscription is already set to expire on the shown date, and no further cancellation is needed.
If the subscription was bought through Google Play, Apple App Store, or a third-party retailer such as Amazon, cancellation must be done through that seller.
After cancellation, storage reverts to the free allowance. If usage is above the free allowance, new OneDrive uploads/sync and Outlook.com email sending/receiving can be blocked, and after 6 months OneDrive files may be deleted.
If the goal is only to stop using the shared family benefits, then Leave would apply to leaving the family group, but that does not cancel the subscription.

Answer 2

Kai-H 28,525 Microsoft External Staff Moderator

(Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.)

Hi, Paul Chou

The important detail in your screenshot is “Shared and managed by…”. This means you’re using a subscription someone else has shared with you, rather than managing the paid subscription yourself.

Yes, if you simply want to stop using that shared subscription, “Leave subscription” is the appropriate option shown on your screen. The earlier answer focused on canceling a subscription you purchased, which is a different situation. A person receiving shared benefits can choose to leave the subscription.

As an alternative, you can ask the subscription owner to remove your access. They can open their subscription’s Sharing page, find your account, and select Stop sharing. You’ll receive an email once they confirm. This option ends your shared subscription benefits without automatically removing you from the Microsoft family group.

So, for the subscription pictured, you don’t need to follow the purchase-cancellation steps just to stop receiving the shared benefits.

Paul Chou 1,491 Reputation points

2026-10-11T22:53:49.81+00:00

So, if I click on leave, that means the current subscription will be cancelled? Just making sure.
Kai-H 28,525 Reputation points Microsoft External Staff Moderator

2026-10-12T07:44:44.7966667+00:00

No, selecting “Leave subscription” does not cancel the owner’s paid subscription. It only ends your access to the subscription shared with you. The owner’s subscription remains active.

So, if your goal is simply to stop using those shared Microsoft 365 benefits, yes, select “Leave subscription.” That is leaving the shared subscription, not canceling it for everyone.
Paul Chou 1,491 Reputation points

2026-10-12T07:50:10.47+00:00

I want to switch from 365 family to personal. I am not the owner. I do not know how to contact the owner.
Paul Chou 1,491 Reputation points

2026-10-12T08:20:48.07+00:00

I saw this.
Kai-H 28,525 Reputation points Microsoft External Staff Moderator

2026-10-13T06:50:57.6066667+00:00

Hi, Paul Chou

You can select “Leave family group” in this screenshot, then select “Remove” to confirm. Leaving the group ends your access to the shared Microsoft 365 Family benefits. You can use the option shown under your own account without contacting the subscription owner.

However, leaving does not automatically switch you to Personal. After leaving, purchase Microsoft 365 Personal while signed in with the same Microsoft account you currently use. You’re buying your own subscription, not changing the owner’s plan.

Before proceeding, I recommend backing up any important OneDrive files and having your Personal purchase ready. Your shared storage allowance and desktop Office editing benefits end when you leave, so avoid a lengthy gap between leaving and activating your own subscription.
Paul Chou 1,491 Reputation points

2026-10-13T06:53:19.51+00:00

Thank you. That solves it.
Kai-H 28,525 Reputation points Microsoft External Staff Moderator

2026-10-13T09:06:13.3566667+00:00

Glad to hear that I can help.

Have a nice day!
Paul Chou 1,491 Reputation points

2026-10-13T09:07:57.6966667+00:00

I cannot mark your response as answered. Oct 13, 2026, 2:50 PM

Answer 3

MUSA RIDHWAN BIN ABDUL HALIM Moe 0

No. Clicking “Leave” usually means leaving the Microsoft 365 Family subscription shared by another person. It does not cancel the subscription for the person who pays for it.

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