I upgraded my 365personal to preimum, and downgraded it again - need refund

Question

I upgraded my 365personal to preimum, and downgraded it again - need refund

Jesper L 0

My old 365 presonal account was paid for until sometime in 2027.
But I upgraded it to 365 premium, and paid for the new sub, that runs to 2028.
Then I regret, and downgrade it again to personal. But I did not get a refund,
and nothing changed on the billing. So right now you not only removed what time I had left on my 365 personal before I changed it, but you kept my money that I paid for premium, even though I stepped down to 365 personal again.

Please refund the premium price I paid for nothing!

Thank you
Jesper Laerkesen
******@youmail.dk

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1 answer

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Answer 1

Stefan Blom 354.2K MVP Volunteer Moderator

Which steps did you follow, exactly? Note that you can't really downgrade a subscription. What you need to do is cancel the more expensive subscription and then order a new one. This is different from upgrading, which is possible, and it means that the time for the subscription will be extended. See https://support.microsoft.com/en-us/accounts-billing/subscriptions/switch-between-microsoft-365-subscriptions .

Jesper L 0 Reputation points

2026-10-10T20:35:44.7666667+00:00

I just wrote an answer, and clicked ok - now its gone?

Ok again - I changed from personal to prem inside my account setting.
I didnt follow any steps.
It Worked fine when I upgraded, and it asked for payment without hesitation.

So when I do the same, but in reverse, and downgraded from the prem to personal,
I do expect a refund, which IN DENMARK is legally required I might add.
After all, I upgraded and then downgraded only within like 2 hours.
You should be able to see my history that should verify this.
And the time for my sub did not change, when I downgraded!

Please fix my account payment and refund, or extend the period I got.
Thank you.
Jesper L 0 Reputation points

2026-10-10T20:41:02.0066667+00:00

If i did it wrong, how come it worked when I upgraded, and you got my money?
But when I did the same procedure, except its a downgrade, I dont get my money back or extra time?
Its not like i did it wrong on purpose, but your solutions are impossible for a non-techie to figure out.
So just please help me.

Thx.
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator

2026-10-11T00:04:50.5366667+00:00

Going from Personal to Premium is an upgrade (in practice, this means that you are going from a cheaper subscription to a more expensive one). That can be done. However, switching back to a subscription with fewer features will require a cancellation. It is all discussed in the article I linked to:

https://support.microsoft.com/en-us/accounts-billing/subscriptions/switch-between-microsoft-365-subscriptions

Keep in mind that you are not communicating with Microsoft here, only with your fellow users. Nobody in Q&A can see your account and billing info.

What you can do is contact billing support. Start with the chat function at https://support.microsoft.com/contactus .