Hacked Account

Question

Hacked Account

LostBrothr 0

My email has been changed, phone number removed, the passkey could possibly be removed too. I got a text from Microsoft saying NUMBER has been unlinked from my email and thats when I couldn't sign in at all.

John Jefferson Doyon 89,735 Reputation points Independent Advisor

2026-10-10T03:43:13.21+00:00
Hi, @LostBrothr

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!

Your answer

John Jefferson Doyon 89,735 Reputation points Independent Advisor

2026-10-10T03:43:13.21+00:00

Hi, @LostBrothr

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!