Hi,
Go to Device Manager, look under the "USB controllers" tab, take a screenshot, and post it here.
Then, go to Start Menu > Settings > System > Sound > scroll down > More sound settings > Recording tab > Right-click on the white area and select "Show disconnected and disabled devices."
Check if the microphone is disabled.
If you have iCUE installed, open it and check if the microphone is muted.
Thanks.