Microphone Icon still missing - Follow Up Ticket Number [moderator's note: PII removed]

Camille Surant 0 Reputation points
2026-10-09T16:06:31.2066667+00:00

I need HUMAN support. I put in a ticket which the agent advised would be sent to the developers and that the Microphone Icon should appear within a few days. NOTHING HAS HAPPENED. PLEASE HELP. REFERENCE TICKET [moderator's note: PII removed].

Microsoft Copilot | Other
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  1. Camille Surant 0 Reputation points
    2026-10-11T02:53:01.29+00:00

    Thank you. Still no microphone icon and I will follow up again. I have almost ten hours with Microsoft on the help line with support accessing my computer and says the Copilot Developers are working on it, but they have no access to see what progress is being made to resolve the situation of no microphone icon being displayed. Please keep watching and any support you can offer I am all ears.

    Thanks again.

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  2. Vikki-T 12,060 Reputation points Microsoft External Staff Moderator
    2026-10-10T09:00:49.62+00:00

    For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

    Hello Camille Surant,

    I understand how frustrating it must be to see no change after being told that the issue had been forwarded for further investigation.

    Unfortunately, members of this community cannot access support cases or check their internal status. Please contact Microsoft Support again, provide the existing case number privately, and ask the support agent to review the case and advise you on its current status.

    If the automated Support Assistant appears, enter “I need to talk to a live chat agent” and continue through the available contact options. I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you for your understanding.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  3. AI answer

    2026-10-09T16:08:28.0466667+00:00

    Use the Windows Get Help app to reconnect with a human support agent and ask that your existing case be reopened or escalated, because Microsoft Q&A cannot access or update support tickets.

    Contact a human agent

    1. Open Start, search for Get Help, and open the app.
    2. Sign in with the same personal Microsoft account used when the original case was created.
    3. Enter: “Copilot microphone button missing in Microsoft Edge — follow-up on existing support case.”
    4. If automated suggestions appear, indicate that the problem persists, then select Contact Support.
    5. Choose Microsoft Edge or Microsoft Copilot, select Confirm, and request either:
      • Chat with a support agent, or
      • Have a support agent call you.
    6. Give the agent your existing case number and ask them to:
      • Reopen or review the case.
      • Check the developer escalation status.
      • Confirm whether voice input is enabled for your account, subscription, and region.

    Contact methods depend on the product, support hours, region, and subscription. ^1^

    If Contact Support does not appear in Get Help, use Microsoft’s personal-account support page, choose Get help, describe the issue, and proceed to the offered chat option. ^2^

    Do not post the full ticket number, email address, or other account information publicly again; provide it only in the private support chat.

    Confirm whether the microphone button should be present

    In Copilot inside Microsoft Edge, Microsoft currently documents the microphone button for voice dictation and the Waves button for Copilot Voice or Vision as Microsoft 365 subscriber features. Merely using a personal Microsoft account does not establish that these buttons should be available; the agent should verify whether that account has an eligible Microsoft 365 subscription. ^3^

    If you do have Microsoft 365 Personal, Family, or Premium, collect these details before contacting the agent:

    1. In Edge, open edge://settings/help; allow any update to install, restart Edge, and record the full version.
    2. Open edge://settings/profiles and verify Edge is using the intended personal Microsoft account.
    3. Open Copilot from the upper-right Edge toolbar and capture a screenshot showing the missing button.
    4. Open edge://policy, select Export, and save the policy list.
    5. Record the Windows version from Settings → System → About.

    Microsoft specifically requests the Edge version, active policies, sidebar settings, account type, and operating-system version when Edge/Copilot problems require support investigation. ^4^

    If the button appears later but reports No Microphone Permission, select the lock icon in Edge’s address bar and set Microphone → Allow, then refresh Copilot. That permission fix applies when microphone access is blocked; it does not by itself establish eligibility for a missing voice button. ^5^

    References

    1. Get Help for Microsoft personal account users | Microsoft Support
    2. Contact Microsoft customer support | Microsoft Support
    3. Getting started with Copilot in Microsoft Edge | Microsoft Support
    4. Copilot icon doesn't appear in Microsoft Edge sidebar
    5. Troubleshoot microphone issues in Microsoft 365 for the web | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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