Black Ops 7

Question

Black Ops 7

Corey Waln 0

Microsoft saying i need to purchase game even though i have Game Pass Ultimate. Signed out then signed back in. Reset everything and still saying i need to purchase the game

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3 answers

Your answer

Answer 1

Try these steps in order:

Open Microsoft Store on the PC, go to Library, and check whether the game appears there with an Install option. If it does, install it from Library instead of the product page.
Update Windows: Start > Settings > Windows Update > Check for updates.
Update Microsoft Store: open Microsoft Store > Library > Get updates.
Close and reopen the Store/Xbox app, then restart the PC after updates finish.
If the issue is only with Xbox/Game Pass installs on PC, repair Gaming Services:
- Open PowerShell as Administrator.
- Run get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
- In the same window, run start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
- Install Gaming Services, accept the UAC prompt, then try again.
If the Xbox app may be out of date, update or reinstall it:
- Open PowerShell as Administrator.
- Run get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers
- Then run start ms-windows-store://pdp/?productid=9mv0b5hzvk9z
- Install the Xbox app again.

If it still says the game must be purchased after Store, Windows, Gaming Services, and Xbox app are updated, contact Microsoft Support for a private entitlement check.

Answer 2

Ivan B 125.1K Independent Advisor

Hi,

Go to the Microsoft Store > check if the Microsoft account is the same one that has Game Pass. If so, search for Call of Duty > in the Xbox app or Microsoft Store.

https://apps.microsoft.com/detail/9N201KQXS5BM?hl=en-us&gl=US&ocid=pdpshare

Select Install and check the option for BO7, as shown in the photo below:

User's image

Please consider rating the question (accepting the answer or not) and visiting the Microsoft Q&A community if you have further questions.

Thanks.

Ivan B 125.1K Reputation points Independent Advisor

2026-10-09T22:54:03.5333333+00:00

Hi,

If possible, please go to the Xbox app, select your name and "My Subscription," take a screenshot, and check if the subscription status shows as active.

Thanks.
Corey Waln 0 Reputation points

2026-10-09T23:12:34.2666667+00:00

Download is stuck in Verifying Dependencies
Ivan B 125.1K Reputation points Independent Advisor

2026-10-09T23:20:52.3333333+00:00

Hi,

Regarding the procedure: you found and selected BO7 Multiplayer, and it is currently checking for pending items.

Go to the Microsoft Store; you might need to uninstall and reinstall it if the download takes too long to start.

Thanks.
Corey Waln 0 Reputation points

2026-10-11T01:05:40.8166667+00:00

Uninstalled and redownloaded BO7 through the Windows store, said included with my game pass before download. Opened game through windows store and still shows need to purchase
Ivan B 125.1K Reputation points Independent Advisor

2026-10-11T01:37:55.6633333+00:00

Hi,

To check, open the Xbox app, click on your name, select "Subscription," and check the expiration date.

Thanks.
Corey Waln 0 Reputation points

2026-10-11T01:48:29.5033333+00:00

It expires 11/09/2026
Ivan B 125.1K Reputation points Independent Advisor

2026-10-11T02:39:16.85+00:00

Hi,

The Game Pass Ultimate plan isn't "Premium," right?

You only have one Microsoft account set up.

Thanks.
Corey Waln 0 Reputation points

2026-10-11T02:40:06.12+00:00

It is the Premium plan, under 1 account
Ivan B 125.1K Reputation points Independent Advisor

2026-10-11T02:46:25.7933333+00:00

Hi,

The Premium plan does not provide access to COD (Call Of Duty) on PC

That is why you are experiencing this issue—you need the PC or Ultimate version.

Please consider rating the question (accepting the answer or not) and visiting the Microsoft Q&A community if you have further questions.

Thanks.
Corey Waln 0 Reputation points

2026-10-11T03:07:48.41+00:00

Oh sorry, it is ultimate plan
Ivan B 125.1K Reputation points Independent Advisor

2026-10-11T03:12:39.6466667+00:00

Hi,

If you have a Microsoft account set up correctly, uninstall the game and then install it via the Xbox app; select Warzone BO7 and Multiplayer BO7, including all add-ons.

Thanks.
Corey Waln 0 Reputation points

2026-10-11T06:59:55.78+00:00

Uninstalled and redownloaded through Xbox App, Still shows purchase. Warzone works ok
Ivan B 125.1K Reputation points Independent Advisor

2026-10-11T17:33:48.2733333+00:00

Hi,

Does it include all the add-ons, especially for BO6 and BO7?

Thanks.
Corey Waln 0 Reputation points

2026-10-11T18:59:44.0833333+00:00

Yes, all Add-Ons are downloaded
Ivan B 125.1K Reputation points Independent Advisor

2026-10-11T19:35:03.4366667+00:00

Hi,

Make sure there isn't another Microsoft account registered on the computer.

Check if your account is linked here:

https://account.microsoft.com/devices/content?refd=account.microsoft.com

Check if you have reached the device limit; if so, unlink all devices, restart your PC, and try signing in to the Microsoft Store with your Microsoft account.

Keep in mind that only the Microsoft account with the Game Pass subscription should be linked to your PC.

Thanks.

Answer 3

Corey Waln 0

None of these fixed my issue

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