Troulble signing into my Iphone outlook app for my aol email

Karla Yielding 0 Reputation points
2026-10-08T18:26:25.7266667+00:00

I just downloaded microsoft outlook to my iphone 17 pro. I follow the instructions and enter correct email and password information but it doesn't let me sign in. I am never asked to enter my purchase key which I thought I would be. I purchased Microsoft Office 2024 Home and Business about a year ago and everything works fine on my desktop.

Outlook | Outlook for mobile | Outlook for iOS | For home
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  1. Brian Tillman 27,660 Reputation points Independent Advisor
    2026-10-08T20:16:02.89+00:00

    Hi. I'm Brian and I'll try to help.

    The Outlook for iOS app is free and does not require you to log into your Microsoft account. Moreover, there is no purchase key for it. What leads you to believe you need one?

    Describe completely "does not let me sign in." Exactly what steps do you take and exactly what happens when you take them? If you receive an error, include it here exactly as it appears on your screen. You should be able to simply enter your account credentials and Outlook for iOS should configure your account for you, prompting you any OAuth2 data it needs to connect to your mailbox. Since AOL mail is hosted by Yahoo, you should get a connection to a Yahoo mailbox using your AOL credentials.

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