I have lost connection with an agent assisting me with windows 10/11 upadates

Eddie Bechta 0 Reputation points
2026-10-08T12:18:22.5766667+00:00

I my pc crashed, I had been running a windows 11 after updating from win 10. Now after re-installing I find that my version of win 10 is too old to upgrade to win 11.

Windows for home | Windows 11 | Install and upgrade

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  1. David-M 127.9K Reputation points Independent Advisor
    2026-10-08T12:50:13.3866667+00:00

    Hi. I'm David, and I'm happy to help you.

    To be able to assist you better, please share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Looking forward to your reply.

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  2. Emma1-N 13,695 Reputation points Microsoft External Staff Moderator
    2026-10-09T01:20:57.43+00:00

    Welcome Eddie Bechta,

    Thank you for reaching out to Microsoft Q&A forum.

    Since your PC was previously running Windows 11, let's first check exactly which Windows 10 version was installed after the crash.

    • Press Windows key + R, type winver, and press Enter.
    • Please tell me the Version and OS Build shown in the window.
    • Then open Settings > Update & Security > Windows Update, select Check for updates, and install any available updates. Restart the PC and check again until no further updates are offered.
    • After that, let me know whether Windows Update offers Windows 11 or displays a message saying the PC does not currently meet the Windows 11 requirements.

    Looking forward to your update.

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