Why sas copilot's so called upgrade wiped all of my saved chats?

Peter Welsh (24005694) 0 Reputation points
2026-10-07T19:18:21.23+00:00

Where have all of my saved conversation in Chrome gone?

I only used the desktop version as desktops have real keyboards and zombie finger isn't a problem. I am not interested in any mobile apps, or renting MS Office.

Win 10, Copilot from Bing.com was the only way I was using copilot. I did the same thing with Brave browser to without registering and those conversations before September 2026 are still there.

What is going on? I asked my IT dept and they said it's typical Microsoft, 'Push and crush' 'ie push for updated and crush and publicity. Stealth changes like this destroy all trust.

For some reason Chrome takes 6 automatic pages to redirect me from https://copilot.microsoft.com/ to https://copilot.cloud.microsoft/chat

(ID numbers removed for security reasons).

This is a serious downgrade.

Why the hell did microsoft no bother to use MSN to tell anyone about this change and possible loss of data? This is terrible advertising.

How is going form one page to 6 pages that takes even longer to do what I want to do an improvement?

Enshitification.

0/10

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  1. AI answer

    2026-10-07T19:18:41.01+00:00

    Saved chats were not necessarily wiped. For personal-account Copilot, chats and other content move automatically to the updated Copilot experience, and during that move some chats or content can be temporarily missing.

    What is supported:

    1. Chats may still be moving Microsoft states that old chats or content might not show up immediately because the account is being moved to the updated experience. This can take time.
    2. Account/sign-in method matters The same personal sign-in method used before must be used again. If Google or Apple sign-in was used previously, the matching Continue with Google or Continue with Apple option must be used. Personal and work/school accounts remain separate, so the account switcher should be checked.
    3. A “coming soon” message means migration is still in progress If that message appears, the account has moved to the updated app but chats and content may still be on the way. Copilot can still be used while the move completes, and an in-app link to previous chats may be available.
    4. Some content does not carry forward Microsoft says most chats, images, and other eligible content move. However, some retired features are handled differently. Group Chat content does not carry forward after August 18, 2026. Podcasts and Deep Research are also retired.
    5. Different devices can show different chat sets temporarily Microsoft says sync can take time across devices while data is moving.

    Steps that match this scenario:

    1. In Chrome, confirm the same personal account is signed in that was previously used with Copilot.
    2. If a non-Microsoft sign-in was used before, sign in with that same method instead of a different account path.
    3. Refresh the web page or close and reopen the browser session.
    4. If an in-app message or link to previous chats appears, use it.
    5. Wait and check again later, because Microsoft states migration time varies by the amount and type of content.
    6. If multiple personal accounts were used, open a new private browsing session, go to Copilot, and sign in with the specific personal account to verify whether that account has moved yet. If it remains on the older experience, it can still be used there until migration happens later.
    7. If the issue continues, report it from the Copilot app using … > Send feedback > Report a problem, including when it started, device, operating system, and a screenshot.

    The context does not provide a supported explanation for the multi-page redirect behavior in Chrome or for notification decisions about the change. It does support that accounts are being moved to an updated Copilot experience and that missing chats during migration can be temporary.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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