Artifact Signing organization identity validation: "You need permission" despite matching sign-in email

Paweł Uszyński 0 Reputation points
2026-10-07T16:52:01.14+00:00

Hello, MS community!

I am trying to complete public organization identity validation for a business registered in Poland. The Artifact Signing account is in Poland, and the existing validation request is marked "Action Required".

The "Complete verification here" link in the Azure portal redirects to credentials.microsoft.com/verify/noPermission after successful sign-in. The page says "You need permission".

The email displayed on the error page matches the primary email on the validation request. Signing out, clearing browser data, signing back into Azure, and reopening the link from the existing request has not resolved the issue. I also did not receive the initial verification email, so I used the link provided in the portal.

Could someone help me clarify:

  1. Does organization identity validation support a personal Microsoft account, or must the representative use a work/school account?
  2. What is the recommended way to troubleshoot this "You need permission" error when the email addresses match?
  3. Is there a dedicated support route for identity validation access issues when the Azure subscription only has Basic support?

Any help - much appreciated, as I'm sort of a noob and I will sign my first software soon (hopefully).

Thank you!

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. Meha-MSFT 2,460 Reputation points Microsoft Employee Moderator
    2026-10-07T17:08:38.2533333+00:00

    we are looking into this.

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  2. AI answer

    2026-10-07T16:52:18.83+00:00
    1. The documented requirement for the access error is that the email address entered in the identity validation request must be the same email address used to sign in to access the identity validation link. When the page shows "You need permission to access this page", the documented cause is an email mismatch between the email in the individual identity validation request and the email used for sign-in.
    2. For the current request, the supported troubleshooting path is:
      1. Confirm the sign-in email exactly matches the email entered in the validation request.
      2. Check whether the verification email was missed. Verification links expire after seven days.
      3. Check Junk or Spam, and confirm the mailbox accepts messages and links from external senders.
      4. Ask the email administrator to confirm firewall, security, or mail filtering policies are not blocking the message.
      5. If the verification email cannot be found, or the link has expired, delete the current identity validation request and submit a new one.
      Additional documented constraints:
      • A new verification link cannot be resent for the same request.
      • If email validation shows Failed, create another identity validation request.
      • Creating more identity validation requests for the same entity while one is already in progress does not help.
    3. For support, the documented routes are:
      • Create a support ticket in the Azure portal.
      • Use Microsoft Q&A with the tag artifact-signing.
    4. The available context does not document whether organization identity validation requires a personal Microsoft account or a work/school account.

    References:

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