I need to make a test call on my microsoft teams setting and there is no test icon available

Michael Holley 0 Reputation points
2026-09-30T19:51:00.9866667+00:00

how do I make a TEST call in Microsoft Teams if that Icon used to make the test call is unavailable

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Chris-D 1,695 Reputation points Independent Advisor
    2026-09-30T20:18:42.81+00:00

    Hi Michael,

    I hope you've been well.

    The Make a test call option is available in the Teams desktop application. You can normally find it by going to:

    Settings and more (…) > Settings > Devices > Audio settings > Make a test call

    User's image

    If the option is unavailable, please check whether you are using Teams in a web browser, as the test call feature is currently not available in Teams for the web. In that case, please download or open the Teams desktop application and check the device settings again.

    As an alternative, you can join or start a meeting and use the pre-join screen to confirm that the correct microphone, speaker, and camera are selected. You may also record a short test meeting and play it back to verify your audio quality.

    If the option is still missing in the desktop application, let me know:

    • Whether you are using Windows or macOS
    • Are you using a Microsoft personal account (Outlook.com/Hotmail), or a work/school account provided by an organization (Microsoft 365/Exchange)?  
    • Whether you are using the desktop application or a web browser

    Please feel free to share the information in the comment below. Once I have it, I'll be better positioned to guide you through the next steps. 

    I look forward to hearing your thoughts. 

    Note: Follow the steps in the forum documentation to enable email notifications if you want to receive email notifications related to this topic.

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  2. AI answer

    2026-09-30T19:51:14.5866667+00:00

    If Make a test call is missing in Teams, the most likely cause is the account type.

    • Teams for business: the test call option is available in Settings and more > Settings > Devices > Audio settings > Make a test call.
    • Teams personal / Teams Free: the Make a test call feature is not available.

    For a business account, also note these limits:

    • The feature is available in the Teams desktop app for Windows and Mac.
    • It is unavailable on Teams for web.
    • The test call feature is currently available in English only.

    If the icon is unavailable:

    1. Confirm whether the Teams account is a business account or a personal/Teams Free account.
    2. If using Teams personal/Teams Free, there is no test call icon to enable in Settings.
    3. If using a business account, open the desktop app and go to Settings and more > Settings > Devices and look under Audio settings.
    4. If the option still does not appear, make sure the desktop app is updated to the latest version.

    If the goal is to verify devices without the test call button, check device selection manually in Settings > Devices:

    • Verify the correct Speaker is selected.
    • Verify the correct Microphone is selected.
    • Reconnect the device if it does not appear.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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