Hacked account

Question

Hacked account

xander hodges 0

My Microsoft personal account was compromised by malware. The attacker changed the password, replaced the MFA/security methods, and my original sign-in email now returns “Microsoft account does not exist.” I still have evidence of the account through Minecraft/Xbox activity, previous sign-in alerts, purchase history, and devices. The automated Sign-in Helper does not detect the takeover and the recovery form will not accept my former alias. I need a compromised-account support case opened. This happened to all my linked accounts.

xander hodges 0 Reputation points

2026-10-04T13:01:13.5766667+00:00

I talked to them (Microsoft support, talking to real employees. And their support team through many, many wasted SIR cases.) several times and they basically ignored me all times. It's not in their logs, it doesn't exist to them, but it won't let me sign up again because it's linked to an account. I'm just gonna leave it as hacked. Very, very disappointed with Microsoft. The upmost worst experience I've ever had with a company in my life. I've got the rest of my accounts back, but Microsoft has been a pain and I'm not gonna be willing to use services with a company that refuses to help properly. Every response I've received is a copy paste that doesn't work. "Have you tried this?" Yes. "Well... Have you tried this?" I literally said yes. "Try again" repeat. And I have, with no progress.

2 answers

Your answer

xander hodges 0 Reputation points

2026-10-04T13:01:13.5766667+00:00

I talked to them (Microsoft support, talking to real employees. And their support team through many, many wasted SIR cases.) several times and they basically ignored me all times. It's not in their logs, it doesn't exist to them, but it won't let me sign up again because it's linked to an account. I'm just gonna leave it as hacked. Very, very disappointed with Microsoft. The upmost worst experience I've ever had with a company in my life. I've got the rest of my accounts back, but Microsoft has been a pain and I'm not gonna be willing to use services with a company that refuses to help properly. Every response I've received is a copy paste that doesn't work. "Have you tried this?" Yes. "Well... Have you tried this?" I literally said yes. "Try again" repeat. And I have, with no progress.

Answer 1

Thomas4-N 22,380 Microsoft External Staff Moderator

Hello xander hodges,

I’m sorry to hear that. That said, this forum is a community place, so we can’t open a compromised-account case for you. Microsoft’s guidance for a username that is no longer recognized includes a Contact support option here: My username and password have stopped working. Tell the support advocate that the account was taken over, the sign-in address and security methods were changed, and the recovery form will not accept the former address. If you need another account to reach support, the existing reply’s suggestion may help with that step.

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Answer 2

Aaron Mathias 85

Note : I am not a Microsoft employee and the responses are based on experiences and best effort.

Use signup.live.com to create a new account.
Once you have a new account, you can chat with Microsoft Support about your options.

If this works for you, please Mark is as an Accepted/Resolved, so that it can aid others as well

If some part has worked, please add additional notes, so that I(Community) can provide additional support based on additional information.

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