I am being charged for a cancelled service and I cant log a support ticket

To stop the ongoing charges and get help with the existing bill, the next step is to open a billing support request in the Azure portal. Billing support is free and does not require a paid support plan.

Follow these steps carefully to avoid getting stuck in the AI/auto-suggestion loop:

1. Go to the Azure Help + Support page:
   • Navigate to: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
2. Start creating a support request:
   • Click Create a support request at the top.
   • If a Support AI Assistant view appears, click Switch to old experience.
3. Choose Billing as the issue type:
   • In the left search box, type billing and click Go.
   • Select Billing as the issue type and click Next.
4. Select the affected subscription:
   • Choose the subscription that is being charged for the deleted database.
   • Click Next.
5. Bypass auto-suggested solutions:
   • Wait a few seconds for suggestions to load.
   • Click Create a support request at the top (do not click any suggested solutions).
6. Fill in the billing case details:
   • Provide a clear summary such as: "Being charged for deleted database; cannot afford charges; need charges stopped and review/refund".
   • Select appropriate Problem type and Problem subtype under Billing (for example, unexpected charges / subscription charges after deletion).
   • Click Next.
7. Skip the solutions again if shown:
   • If another list of solutions appears, click Return to support request in the upper-left.
8. Provide additional details:
   • On Additional details, include:
     • Subscription ID (copy it from the subscription blade in another tab).
     • When the database was created and deleted.
     • That the service has been charging for 3 months and the total is about 22k.
     • That the database was created in error and you can’t afford the charges.
   • Upload screenshots from Cost analysis showing the specific resource and charges, if available.
   • Click Next, then Review + create, then Create.
9. Track and respond:
   • You will receive an email confirmation and then a response from the billing team, usually within one business day.
   • Reply to them with any extra information they request; they are the only ones who can stop billing on the subscription and review/adjust charges.

If the portal keeps looping you through AI suggestions, ensure you always choose Billing as the issue type and always use Create a support request / Return to support request instead of clicking any suggested articles.

If you also want to understand which resource is generating the charges while you wait for support, open Cost Management → Cost analysis for the subscription and filter by service (for example, Azure Database for MySQL) and by the last 3 months, then include that screenshot in your ticket.

References:

• Resolve a past-due balance for your pay-as-you-go Azure subscription
• Understand the terms in your Azure usage and charges file
• Create an Azure support request
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