Retake the exam that I took for the second time

If your second failed MB-310 attempt was on November 13, your third attempt must be scheduled for November 27 or later; an available November 23 appointment does not override the mandatory 14-day waiting period.

Microsoft’s policy requires:

• After the first failed attempt: wait 24 hours.
• After the second and each subsequent failed attempt: wait 14 days.
• Maximum: five attempts within 12 months of the first attempt.
• Each retake must be paid for when applicable. ^1^

Do not book November 23 if the scheduling system permits it. Select November 27 or a later date instead.

If the correct dates are not available

Contact Pearson VUE Customer Support for help if your exam dashboard does not allow an eligible date or displays conflicting scheduling information.

Conditional waiting-period waiver

A waiver is available only if:

1. The exam was affected by an internet connectivity issue or equipment failure, and
2. Pearson VUE created a case for the incident.

If both conditions apply, submit a waiver request through Training, Certification, and Program Support and include the Pearson VUE case number. Waivers are not granted for other reasons. ^1^

If you passed the second attempt, you cannot retake MB-310 merely to improve the score; a passed exam can be retaken only after the associated certification has expired. ^1^

References

1. Exam and Applied Skills assessment lab retake policies