I want to recover the non-profit account

Gilles Chekroun 0 Reputation points
2026-11-13T13:58:31.4166667+00:00

In august we got the following email:

Good news. You’re approved for nonprofit grants and discounts from Microsoft

Creutzfeldt - Jakob Foundation Israel is now part of the Microsoft Tech for Social Impact program. Follow these steps to get started.

Step 1:

Sign in to the Nonprofit Hub to explore the offers and grants available to your organization. The sign-in is at the upper right of the page.

Account name: [Moderator note: Personally Identifiable Information removed] @CJDFI.onmicrosoft.com

Step 2:

Identify which nonprofit offers or grants are best for your organization.

You’ll also find other guidance and demos:

Microsoft 365 Business Premium

Dynamics 365 Sales Enterprise

Power Apps

Azure

Step 3:

Add the required licenses that’ll allow your organization to operate various Microsoft products and services. These demos will show you how:

· Admin portal. Get educated about Microsoft licenses, compare them to find the right fit for your nonprofit, and finally, purchase your new licenses.

· Azure services portal. This guide will take you through the steps needed to set up and start using Azure.

Step 4:

Learn from the expertise of other nonprofits that are hands-on with Microsoft solutions. Click here to join other nonprofits in an open forum to ask questions, share your experience, and navigate emerging technology and use cases together as a community.

Still not sure where to start? If you have questions or want help choosing the offers that are right for you, please contact us.

Account information

Organization: Creutzfeldt - Jakob Foundation Israel

Account name:[Moderator note: Personally Identifiable Information removed] @CJDFI.onmicrosoft.com

I tried to activate it but it fails not recognising the account name.

please help

Thanks

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  2. Gilles Chekroun 0 Reputation points
    2026-11-13T14:36:15.3866667+00:00

    i am using the provided link in the mail:
    https://nonprofit.microsoft.com/en-us/getting-started
    with the provided login email :
    https://nonprofit.microsoft.com/en-us/getting-started
    User's image

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  3. Julie Huynh 4,355 Reputation points Independent Advisor
    2026-11-13T14:22:04.2366667+00:00

    Dear @Gilles Chekroun ,

    Good day! Welcome to Microsoft Q&A forum!

    To better understand the situation, could you please confirm a few details:

    • Which website or portal are you using when attempting to sign in? In particular, are you signing in from the page referenced in the approval email where it states, "The sign-in is at the upper right of the page," or from a different Microsoft sign-in portal?
    • What is the exact error message you receive when the account is not recognized?
    • Has anyone in your organization successfully signed in to this nonprofit tenant previously, or is this the first time access has been attempted since the approval was granted?
    • If possible, could you please share the URL and a screenshot of the error message you receive, with any sensitive information removed?

    As an initial check, please try signing in again to:

    Also, please kindly try the step-by-step instructions in this article: How do I access the Nonprofit Hub?

    If the account is not recognized during sign-in, please provide a screenshot of the error message (with any sensitive information removed), as this will help me know whether the issue is related to the account name, tenant provisioning, or a sign-in configuration issue.

    If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. 

    Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

    Thank you for your time and patience.

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  4. Gilles Chekroun 0 Reputation points
    2026-11-13T13:59:51.7133333+00:00

    We were unable to provide an AI-generated response to your question. . .

    ok - i will wait for a human generated reply

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