How to fix Login Issue for Microsoft apps - specifically Outlook

Rebecca Gengler 0 Reputation points
2026-11-05T20:28:44.7933333+00:00

I receive the following error: {"SessionId":"0a17e973-44b8-ab40-96a0-bf7db4854449","Timestamp":1793909398839,"Error":"INVALIDCREDENTIALS CANCEL"}

Outlook | Windows | New Outlook for Windows | For home
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  1. Manoel Barros 23,275 Reputation points Independent Advisor
    2026-11-05T23:20:52.7433333+00:00

    Hi!

    This error can be caused by several factors, so it would be helpful to have more information about the issue. Please provide further details and answer the questions below:

    1. Is your email from a custom domain (@yourname.com, @companyname.com), Microsoft (@outlook.com or @hotmail.com), Google (@gmail.com), or another third-party domain?
    2. Does the error occur when opening the "New Outlook" with an account that was previously working, or when adding a new account?
    3. Do other Microsoft apps also fail (e.g., Word, Teams, Microsoft Store, OneDrive)? Do you see the same error in those as well?
    4. Did this start after a specific event, such as a password change, a Windows update, an Office repair, or getting a new computer?

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