Outlook access problem

Welcome Rob Wolf,

Thanks for posting on Microsoft Q&A. I'm sorry you're locked out of your email in Outlook after your internet provider's change. That's frustrating, and I'll help you get it working again.

To point you in the right direction, could you tell me:

• Which internet provider supplies your email, and what comes after the @ in your address (for example, @comcast.net or @att.net)?
• Can you sign in with the new password on your provider's own webmail site?

While you check those, you can try these steps:

Step 1: Update the password saved in Outlook

• Open Outlook and select File > Account Settings > Account Settings
• On the Email tab, select your provider's account and click Change
• Enter the new password in the Password box (under Logon Information) and check Remember password
• Click Next or Done, then restart Outlook.

If you don't see a Password box, use File > Account Settings > Update Password or Manage Profiles, depending on your Outlook version.

Step 2: Clear old saved passwords in Windows

• Close Outlook
• Press Windows + S, type Credential Manager and open it
• Select Windows Credentials
• Expand each entry that contains Outlook, MicrosoftOffice or your email address, then click Remove
• Restart your PC, open Outlook and enter your new password when it asks

Looking forward to your update.