Policy Violation Throttle

Submit or reroute the case through Contact support on the SharePoint Acceptable Use Policy page in the Microsoft 365 admin center, because only Microsoft’s enforcement/backend team can review and remove this service-level restriction.^1^

Escalate through the correct queue

Since ordinary support tickets have produced no result, ask that the existing case be transferred to the SharePoint Acceptable Use Policy enforcement/backend team, rather than opening another generic OneDrive ticket.

1. Sign in to the Microsoft 365 admin center with a tenant administrator account.
2. Open the SharePoint Acceptable Use Policy support result and select Contact support. This is Microsoft’s documented route for requesting restoration when you believe the block is mistaken.^1^
3. If that option does not open a request:
   • Select Help & support at the bottom-right.
   • Enter: SharePoint Acceptable Use Policy block – PolicyViolationThrottle
   • Select the Contact Support headset icon.
   • Choose phone or email and submit the case.^2^
4. Reference every existing ticket number and request:
   • AUP enforcement review
   • Backend escalation
   • Review before the deletion date displayed on the block page
   • Written confirmation of whether data remains downloadable and what preservation options are available

A closely matching Developer E5 sandbox case was escalated after the user supplied screenshots and logs during a support session; the first-line agent could not identify the specific trigger.^3^

Include this evidence

Attach or record:

• The complete PolicyViolationThrottle error text and an unredacted screenshot in the private support case
• The displayed scheduled-deletion date
• UTC date and time when the problem occurs
• Confirmation that both SharePoint and OneDrive are affected
• Whether content is unavailable or remains readable/downloadable
• Whether the SharePoint admin center is affected
• Tenant type: Microsoft 365 Developer Program E5 sandbox
• A concise description of development/testing workloads
• Relevant audit findings and actions already taken
• Browser/network trace or logs requested by the support engineer

Do not publish the tenant URL, ticket numbers, correlation IDs, or administrator details in this public forum. Edit the question to remove the tenant-specific URL if possible.

If support requests a Developer Program correlation ID, open the Developer Program dashboard, press F12, reproduce the failing dashboard action, enter correlationid in the Console, and provide the resulting ID together with the timestamp, time zone, complete error, and screenshot.^4^

Protect the data now

If read-only access still permits downloads, export all important SharePoint and OneDrive development data immediately. Do not wait for the review outcome. The public documentation supplied here does not define the fabDeleteSchdDate URL parameter, so treat the displayed date as urgent without assuming exactly what backend operation it represents.

Developer Program terms permit suspension or termination and deletion of customer data under specified conditions. They also state that unresolved reasons for suspension may lead to termination and deletion, so an internal audit alone does not cancel the enforcement action.^5^

If the dedicated AUP case is still being handled as a generic storage or permissions problem, reply:

This is a tenant/service-level PolicyViolationThrottle restriction affecting SharePoint Online and OneDrive in a Microsoft 365 Developer E5 sandbox. Please route the case to the SharePoint Acceptable Use Policy enforcement/backend team for review. The block page displays a scheduled-deletion date. Existing case IDs, screenshots, timestamps, and audit findings are attached.

Community moderators cannot unblock the tenant; the corresponding Q&A guidance also directs administrators to the Contact support action on the SharePoint Acceptable Use Policy page.^6^

References

1. Error "This page has been blocked as it violates the Acceptable Use Policy"
2. Get support for Microsoft 365 for business
3. Acceptable Use Policy violation notice on Microsoft 365 Developer E5 sandbox - SharePoint read-only at farm level - Microsoft Q&A
4. Microsoft 365 Developer Program FAQ
5. Terms and conditions
6. ‎Request for Temporary Unblocking of OneDrive Associated with Microsoft 365 E5 Developer Account‎ - Microsoft Q&A