MS Bookings: Staff Overview lists multiple, incorrect email addresses

Question

MS Bookings: Staff Overview lists multiple, incorrect email addresses

RogerA 0

Hello,

I'm an Admin using MS Bookings online with Edge 156.0.4314.50.

When I view the Overview screen on Staff, the Contact Information section shows multiple entries for Email. Selecting other Staff results in changes to the Contact Information each time-- duplicating prior staff member selections, adding new fields and values for Email.

Has anyone else experienced this issue?

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RogerA 0 Reputation points

2026-11-02T15:45:04.5933333+00:00

The issue persists on new browser sessions, in-private browser sessions, and other browsers (Chrome). "Edit Staff" only shows the correct email address.

1 answer

Your answer

RogerA 0 Reputation points

2026-11-02T15:45:04.5933333+00:00

The issue persists on new browser sessions, in-private browser sessions, and other browsers (Chrome). "Edit Staff" only shows the correct email address.

Answer 1

Jack-Bu 7,220 Microsoft External Staff Moderator

Greetings Roger,

Thank you for reaching out to Microsoft Community.

To help narrow down the scope of the issue, could you please provide the following information:

Does the issue occur for other users, or is it only affecting your account, or is it the entire staff?
Does the duplicated email behavior affect all staff members or only specific staff records?
Does the issue occur only in this particular booking calendar or in other booking calendars as well?
Could you create a new Bookings calendar and check whether the same behavior occurs there?
Does the issue persist when accessing Microsoft Bookings from a different device?

In the meantime, please try accessing Microsoft Bookings using an InPrivate/Incognito window or a different browser and let me know whether the same behavior occurs.

If the issue does not occur in either environment, it may indicate that the problem is related to cached browser data or cookies. In that case, please clear your browser cache and cookies and test again.

Please let me know the results of these tests, along with the requested information, and I'll be happy to continue investigating this issue with you.

If the answer is helpful, please click 'Yes' and kindly upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

RogerA 0 Reputation points

2026-11-02T17:45:11.0833333+00:00
Thanks for your follow-up, Jack-Bu.

Does the issue occur for other users, or is it only affecting your account, or is it the entire staff?

The same issue occurs for other users

Does the duplicated email behavior affect all staff members or only specific staff records?

It appears on every staff record, accumulating more email addresses as I select other staff records

Does the issue occur only in this particular booking calendar or in other booking calendars as well?

It occurs in all my Bookings calendars

Could you create a new Bookings calendar and check whether the same behavior occurs there?

I created a new Test Bookings page, and the same issue occurs

Does the issue persist when accessing Microsoft Bookings from a different device?

It occurred for a different user in a different office on the same network.

In the meantime, please try accessing Microsoft Bookings using an InPrivate/Incognito window or a different browser and let me know whether the same behavior occurs.

I tested in Edge, Chrome, InPrivate, and Incognito, and received the same results.

Additionally, per the IT admin, the MS365 Admin services - Service Health shows no known issues or health advisories.