Windows 11 / windows hello initial set unable to be completed

Lisa Williams 0 Reputation points
2026-11-01T05:22:55.3833333+00:00

I have purchased a new laptop and I’m trying my to complete the initial set up but it will not allow me to add a pin. There is no skip button to proceed and I cannot do anything without vexing connected to the internet. The on screen keyboard and physical keyboards do not register the key stroke. This is windows 11 - windows hello set up

Windows for home | Windows 11 | Install and upgrade
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  1. nobuko c 125.2K Reputation points Independent Advisor
    2026-11-01T06:42:00.32+00:00

    Hello,

    First, let's try a complete shutdown to rule out a temporary issue with the Windows setup process.

    If you cannot shut down the laptop normally, press and hold the power button until it turns off. Wait a few seconds, then turn it back on and check whether the keyboard responds on the Windows Hello PIN setup screen.

    I would also like to clarify one thing: Was the keyboard working normally during the earlier Windows setup steps, such as entering your Microsoft account details, and did it stop responding only when you reached the PIN setup screen?

    Please let us know what happens after restarting.

    Best regards,

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  2. Lisa Williams 0 Reputation points
    2026-11-01T06:24:18.9733333+00:00

    Hi, there isnt a windows recovery environment option.

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