My hotmail account suddenly not receiving emails on mac or iphone

Wayne Gersen 20 Reputation points
2026-10-31T14:02:44.3166667+00:00

This morning I have not receive any emails in my hotmail account.

I can send emails

I received junk mail

I have plenty of space.

I tested my laptop and iphone for bugs

I rebooted

Still am not getting hotmail though I know that at least 20 are likely on a daily basis

Outlook | MacOS | New Outlook for Mac | For home
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Answer accepted by question author
Adeel Khan 250 Reputation points
2026-10-31T14:46:23.4+00:00

Since junk mail still reaches you, your account is receiving mail, so the missing messages are being filtered or moved somewhere instead of landing in the inbox.

Sign in to your mail at outlook.com in a browser and check there. Look under the Other tab if you use Focused Inbox, and also check the Archive, Deleted items and any custom folders.

Then open Settings, then Mail, then Rules, and delete any rule you do not recognise. A stray inbox rule is the most common reason normal mail disappears while junk still arrives.

If the messages show up on the web but not in the Mac or iPhone apps, remove the account from those apps and add it again to force a fresh sync.

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