speak to a person

Contact Microsoft through the official Get Help service, select OneNote/Microsoft 365, and choose chat when offered to speak with a support agent.^1^

Contact a person

1. Open Microsoft customer support.
2. Under Microsoft technical support, select Get help.
3. Sign in with the Microsoft account used in OneNote.
4. Describe the issue clearly, for example:
   “Ongoing OneNote for Android problem for two years. I need to chat with a support agent.”
5. Select Microsoft 365 and Office or OneNote, then choose the closest issue category.
6. Choose Chat with a support agent if offered. Microsoft notes that the available support method depends on the product and whether it is for home or business use.^1^

For a consumer Microsoft 365 subscription or supported one-time Office purchase, technical support is provided through chat.^2^

From OneNote on Android

In OneNote:

1. Tap the three-dot overflow menu in the upper-right corner.
2. Tap Settings.
3. Tap Help and Support.^3^

Before starting the chat, have the exact error message, Android version, OneNote version, affected account type, and any existing support case numbers ready. State that the problem has continued for two years and ask that the existing case history be reviewed rather than starting the troubleshooting from the beginning.

References

1. Contact Microsoft customer support | Microsoft Support
2. What products are included in Microsoft 365 | Microsoft Support
3. Where can I find help in the Office mobile apps? | Microsoft Support