locked out of my email on my android phone

Question

locked out of my email on my android phone

Debbie Reed 0

I've lost several of my email's. I seem to be locked out of that account. I've tried several way's and it won't let me do anything.

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2 answers

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Answer 1

Vasileios Dionysopoulos 646

Hi Debbie,

Can you try signing in at https://outlook.live.com from your phone's browser?

If you can access your emails there, the issue is probably with the Outlook app. Try going to Outlook > Settings > Select your account > Reset Account.

One quick question: are you completely locked out, or can you sign in but some emails are missing?

If you can't sign in at all, Microsoft's recovery tool might help: https://aka.ms/sign-in-helper

Debbie Reed 0 Reputation points

2026-10-28T21:26:41.2+00:00

I did get into my outlook email the way you suggested. I also went into outlook settings but I couldn't find a tab to reset my account. I'm going to a friend's in the near future and they may be able to help me. I'll let you know. Thank's again for your help. I'm 69 and I don't do well with this stuff, that's why talking to someone help's someone old like me. Thank's again, I'll contact you either way how it goes.
Debbie Reed 0 Reputation points

2026-10-30T20:26:01.0533333+00:00

I did get into my outlook account the way you suggested. But when I went into settings, it wouldn't let me reset my account. Any suggetions?

Answer 2

Thomas4-N 23,140 Microsoft External Staff Moderator

Hello Debbie Reed,

Thanks for getting back to us. I'm glad you were able to access your emails through the browser. I'm sorry you're still having trouble with the Outlook app.

Since you couldn't find the Reset Account option mentioned earlier, let's try a different approach using your phone's settings instead:

Open Settings on your Android phone.
Tap Apps, then find and select Outlook.
Tap Storage or Storage & cache.
Select Clear cache (not Clear data or Clear storage).
Reopen Outlook and check whether your emails appear.

This clears temporary app files without removing your account or emails.

Microsoft also recommends clearing the app cache when troubleshooting Outlook for Android: https://support.microsoft.com/en-us/outlook/install-mobile/troubleshoot-outlook-mobile-issues

If you're still having trouble, please let me know what happens when you reopen Outlook, and we'll take it from there.

Debbie Reed 0 Reputation points

2026-11-01T21:42:12.7733333+00:00

I opened my settings and did the instructions you suggested. When I went back into my outlook app it said welcome to outlook, add account. What is your next suggestion?
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator

2026-11-04T10:47:31.8166667+00:00
Hello Debbie Reed,

Thanks for the update. It sounds like Outlook is now asking you to add your email account again. Don't worry, you don't need to create a new email address.

Let's try these steps:

On the Welcome to Outlook screen, tap Add Account.

Enter the same email address you successfully used to access your emails through the browser.

Tap Continue or Next.

Enter your password if prompted, and follow any additional sign-in instructions.

Once you're signed in, Outlook should start syncing your emails again. It may take a little while for everything to appear.

You can also follow Microsoft's guide here: Set up email in Outlook for Android.

If you get stuck or see an error message, let me know exactly what appears on your screen. Warm regards,
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator

2026-11-05T07:49:15.81+00:00

Hello Debbie Reed,
Just check in to see how things are going. Let me know if you need anything.