Can't sign in on phone.

J Welsing 0 Reputation points
2026-10-22T04:50:18.6833333+00:00

I can't sign in, I go to login, put in my E-mail. And hit next. Nothing happens, stays on same page asking for E-mail. I Try next again it says failed login. How? Never asks for password, or passkey... nothing.

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. GsN5034 - IA 79,820 Reputation points Independent Advisor
    2026-10-22T05:38:51.6666667+00:00

    Hello,

    I understand that you are having trouble signing in to your Microsoft Account on the Outlook Android app.

    1. Could you please let me know whether you are using a Personal or Work/School account?
    2. Can you sign in to Outlook on the web with your account?

    Open a Private browsing tab and go to https://outlook.live.com/

    If there's nothing wrong with the account itself,

    As a first step, uninstall and reinstall the Outlook app from the Play Store.

    If you are still having trouble signing in,

    • Go to Settings on your mobile.
    • Then, go to Accounts & Backup > Manage accounts.
    • If your Microsoft account is listed, select it and tap 'Remove'.
    • Once removed, add your Microsoft account again on your device and then sign in to the Outlook app.

    Let me know if you still need more help.

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  2. AI answer

    2026-10-22T04:50:35.1266667+00:00

    For Outlook on a phone with a personal Microsoft account, try this in order:

    1. Update Outlook mobile Recurring sign-in problems can happen when the app’s security standards have changed. Install the latest Outlook mobile version, then try again.
    2. Try sign-in in the phone browser first Open the phone browser and try signing in to the Microsoft account there. If browser sign-in works but the app still does not move past the email page, the issue is likely with the app session rather than the account.
    3. Remove and reinstall the app If the error happens in the Outlook mobile app, uninstall it and reinstall the latest version from the app store, then try again.
    4. Try another network Switch from Wi‑Fi to mobile data, or from mobile data to Wi‑Fi, and test sign-in again.
    5. Try another device If possible, sign in from another phone, tablet, or computer to confirm whether the problem is specific to that phone.
    6. Use another sign-in method if offered If the sign-in page eventually advances, select Other ways to sign in and use another configured method such as a code, PIN, fingerprint, face, or security key.
    7. Use the Microsoft sign-in helper If the account still will not sign in, use the Microsoft account sign-in helper tool. It checks the email address or phone number entered and guides the next recovery steps.

    If the account is not a Microsoft account such as Gmail, Yahoo, or iCloud, sign-in help must come from that email provider instead.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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