can't redeem microsoft rewards anymore

andy robertson 0 Reputation points
2026-10-16T18:40:21.5133333+00:00

The rewards system seems to be nothing but a bait and switch scam.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. AI answer

    2026-10-16T18:40:35.6733333+00:00

    Common reasons Microsoft Rewards redemption stops working are:

    1. Phone verification issues
      • Entering the wrong verification code can trigger a 48-hour wait after too many failed attempts.
      • A phone number can only be associated with a limited number of Microsoft Rewards accounts, with a maximum of 6 accounts per household.
      • VoIP numbers are not allowed. A mobile or landline number is required.
    2. Region or travel mismatch
      • Rewards points must be redeemed in the same region where the account was signed up.
      • Redemption can fail while traveling or if a VPN or proxy is being used.
    3. Order or account policy issues
      • Orders may be cancelled if redemption is attempted in multiple regions, with a VPN, or with a VoIP number.
      • Using multiple accounts, inaccurate account information, IP-masking services, bots, macros, emulators, or earning/redeeming across countries can cause account restrictions or loss of redemption ability.
    4. Reward availability
      • Some gift cards are not always available and may be out of stock or unavailable.

    What to check:

    1. Sign in to the Rewards page and review Redeem > Order history to see the order Status.
    2. If redeeming by phone verification, use a non-VoIP mobile or landline number and confirm the code exactly.
    3. Make sure redemption is being done in the home region for the account, without a VPN or proxy.
    4. If QR verification is offered, use Verify with the Bing app on the Rewards website instead of SMS.
    5. If QR verification fails, update the browser and OS, clear browser cache and cookies, temporarily turn off VPNs/proxies/security software, and try a different browser, device, or network.
    6. If the reward is missing, check the Redeem page again later.
    7. If the issue continues, use Microsoft Rewards Support: https://rewards.bing.com/support.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Vikki-T 12,080 Reputation points Microsoft External Staff Moderator
    2026-10-17T08:10:49.1333333+00:00

    Hi andy robertson,

    I understand how disappointing it is to earn Rewards points and then be unable to use them.

    Since several different issues can prevent a redemption, could you please share the exact message shown when you try to redeem and let me know whether this happens with every available reward or only one specific item? Please avoid including any account or contact details.

    This is a user-to-user support forum, so contributors cannot view your account or check any restrictions applied to it. However, the exact message and the stage at which the redemption stops will help us determine whether there are any relevant steps you can try or whether the account needs to be reviewed by Microsoft Rewards Support.

    I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you for your understanding.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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